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Bluebird Care Leeds North
- Home Health Care
- Leeds
About this business
Location details
2 Woodside Mews, Clayton Wood Close, Leeds, LS16 6QE, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care Leeds North helped Mum, initially twice a week, for companionship and accompaniment to the local shop for her groceries or a walk down the lane. As Mum's needs increased so did Bluebird Care's visits. We have always been satisfied with the service. Carers are patient, diligent, thorough, thoughtful, kind and conscientiously follow Mum's care plan (which is regularly reviewed). Mum has always been pleased to see the carers. As best as they can, Bluebird Care try to rota a regular carer. Mum is now in residential... read more
Business response:
Thank you so much for taking the time to leave us such a wonderful review. It's an absolute pleasure to support your mum. Thanks, from the Bluebird Care Leeds North team.
When Dad was taken ill and sadly died after a five-week hospital stay, I engaged Bluebird Care Leeds North to help support my mum who has Alzheimer's. Management has been very accommodating of our needs and very responsive as I took a few weeks to get the right care package and have always lived their values. Mum, who is 85, took to every carer, she would ring after each visit saying how safe she felt. The care team have always treated Mum with the utmost respect but now she really enjoys their visits and chat and the fun th... read more
Business response:
Hello Sue, thank you so much for taking the time to leave us such a lovely review. This means a lot to us. If there is anything you think we could improve on to achieve 5 stars from you in any of the areas, please do let us know or email us at leedsnorth@bluebirdcare.co.uk.
The carer I have regularly (hopefully) is second to none and is a credit to your company. I have had various carers when my regular one has not been available and they have been satisfactory.
Business response:
Hi Valerie and thank you for leaving us such as wonderful 5 star review! This means such a lot to us and it's an absolute honour to support you.
Visit by your carers are always looked forward to and appreciated.
Business response:
Hi, thank you so much for taking the time to leave us such a fantastic five stars across-the-board review! It's been our absolute honour to support you. Have a lovely day.
Overall, satisfactory. Very friendly and efficient care staff. Well-run administration. Prompt service.
Business response:
Thank you so much for taking the time to leave us such a fab review! We really appreciate it. If there is anything we can do to make you feel that we're worth that extra 5th star, please let us know as we are always keen to hear more about how we can be even better! Have a lovely day.
We were very happy with Bluebird Care's quick response to our urgent request when my husband came out of hospital. They were very flexible and provided care in difficult circumstances (i.e. Coronation weekend).
Business response:
Thank you so much for taking the time to leave us such a fab review! We really appreciate it. If there is anything we can do to make you feel that we're worth that extra 5th star, please let us know as we are always keen to hear more about how we can be even better! Have a lovely day.
I requested help while I recover from surgery. Although it's once weekly, the support is valuable. The carers together with the area manager have been great. Very professional ladies, friendly and they ensure all requested activities are addressed. Always I get asked if there is anything else needed to be done before they leave. Friendly, lovely staff, very professional and make you feel safe and looked after.
Business response:
Thank you so much for taking the time to leave such a brilliant review. It really means a lot to us. Our team love their visits and chats with you. Have a lovely day.
They offer a 5-star service from the office staff to the carers nothing is too much trouble it really is a personal service that goes above and beyond. I would have no hesitation recommending a company that looks after your loved ones as you would yourself. Bluebird are the carers you need
Business response:
Hi Tara, Wow, your feedback means so much to us, thank you! It has been an absolute honour and pleasure supporting your loved one and we're delighted you feel you've received 5-star service in all areas. We'll be sure to share this feedback with our wider team. Have a lovely day and take care.
I have used Bluebird Care for more than two years and have been happy with the service provided. The carers are helpful, pleasant and willing to do whatever is asked of them. The office staff are so helpful, but in the last few weeks, their IT system has not been working making it difficult to know when carers' visit times happen.
Business response:
Thank you so much for taking the time to leave us such a positive review of the Bluebird service you receive. We absolutely accept and share your frustration about the IT system (Staffplan by Advanced) that had a total outage in August and did not recover. This left us in a difficult spot and our team worked very quickly to create manual workarounds where possible. This outage affected many social care providers across the UK and the NHS 111 services. The good news is that we are now trialling our newly purchased electronic ... read more
Frequently asked questions about Bluebird Care Leeds North
How is Bluebird Care Leeds North rated?
Bluebird Care Leeds North has a 4.7 star rating with 154 reviews.
When is Bluebird Care Leeds North open?
Bluebird Care Leeds North is closed now. It will open tomorrow at 8:30 a.m.