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Bluebird Care Medway
- Home Health Care
- Gillingham
About this business
Location details
84-86 High St, Rainham, Gillingham, ME8 7JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother-in-law was in need of a haircut. On the week commencing 6/7/2021, I spoke to mum's companion about getting mums hair cut and she agreed that it was a good idea. I aks her if she would take a photo of mum showing mums hairstyle with her which she did and mum had an excellent haircut.
Business response:
It was lovely that we could make this happen for her and she is happy and feels great. Thank you for taking the time to write your review we do really appreciate it.
A good service and very good support for my mum. Whenever I have a query or question the staff always respond promptly. Because of Mum's memory, they are fully aware that Mum and I prefer known carers and they always support this whenever possible. The only negative is the openPASS app doesn't always work in a poor signal area and not available for me outside my Mum's home unless I pay monthly.
Business response:
We are happy to be of support to Mum and thank you for taking the time to write your review.
Both my husband and myself are overwhelmed with the Bluebird team where nothing is too much trouble. It is also refreshing to see the younger generation both male/female taking and participating in this type of work. I, the patient's wife, was thinking 'Oh I can manage to look after my husband, he was sleeping most of the day' but after only two weeks of trying and finding enough was enough we welcomed the company and relief that Bluebird has given us. So lucky.
Business response:
Thank you so much for taking the time to write a review, we are happy to be able to support you both.
Very pleased with the ease of working with the carer provided. She was able to do some of the jobs around the house which I am unable to do. It would be good if I could have the same carer whenever possible, due to the time taken to acquaint carer with the layout of my home in only a 2-hour slot.
Business response:
Thank you so much for taking the time to complete this survey, we appreciate your positive feedback. We do try to give our customers the very best service we can.
We approached Bluebird Care as a family in crisis. Dad had been awake most of the night for weeks. On contacting your service, we received compassion and respect from the very first phone call. Night care was in place from 48 hours after that call. The care dad received was professional and preserved with dignity. He was given the respect to make what limited choices he could. I can't thank you enough. You enabled us to keep him at home until his death.
Business response:
Hi Christine Thank you so much for the lovely review and this is very much appreciated, we try our best to give our customers a very caring and supportive experience. So happy to have been of assistance and thank you for your time.
Extremely impressed with the service provided. One carer was excellent as our waking night carer, and Mum felt confident and able to sleep safely.
Business response:
Thank you kindly for taking the time to send in your review, we are happy to have been able to help you. Kind regards Bluebird Care Medway.
Bluebird don't care. The final bill was received by the family after the loss of our father, who received Bluebird "care". We asked for time to pay as the house was being sold, this was granted. The letter contained not one single expression of condolence, instead, the bill was inaccurate and overcharged. Our reply was returned to Bluebird asking them to check invoices and monies received again. Bluebird replied with a new (correct) invoice, but with no acknowledgement or apology of their original mistake and still, no condo... read more
Business response:
We are extremely sorry your experience with our company's financial department was found to be uncaring and unsatisfactory. On looking into this review further, I can only say the company have followed the procedure in such matters. The passing of your father and a valued client was very sadly received and condolences given on receiving this information at the time. However, the service of our care given by our staff was always very caring and professional at all times.
Frequently asked questions about Bluebird Care Medway
How is Bluebird Care Medway rated?
Bluebird Care Medway has a 4.7 star rating with 73 reviews.
When is Bluebird Care Medway open?
Bluebird Care Medway is closed now. It will open on Monday at 8:30 a.m.