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Bluebird Care Medway
- Home Health Care
- Gillingham
About this business
Location details
84-86 High St, Rainham, Gillingham, ME8 7JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My mother has been with Bluebird Care for around a year, at the start she was not happy with any care. As time went on she enjoyed the carers coming in and talking to them about her days living in London. All the carers treated mum with dignity, they did their best to be on time and they were all in their uniform. Helpful and supportive.
Business response:
Thank you so much for taking the time to write this review, we pride ourselves on working with our clients to engage and support with them to achieve the best possible care. We are happy to be of service.
My carer has always been very professional, in a very pleasant and caring way. Having the same carer more or less all the time is also very good. Long may it continue.
Business response:
Thank you for taking the time to write your review; we appreciate your feedback and are happy to be of service.
Excellent service provided by all carers who treated my mother with kindness and dignity during the years of care. She looked forward to their visits and became friends with them. We could not fault the service and it gave the family peace of mind that Bluebird carers were taking care of her needs.
Business response:
Thank you for taking the time to write a review. We are happy the service provided by our staff gave confidence to yourselves as a family, that Mum would be well cared for. We will pass on your compliments to all the staff, it is very much appreciated. Thank you.
A useful service and happy with the carers.
Business response:
Thank you for taking the time to assist one of our customers. We are always seeking to provide a valuable service to our customers and are pleased you are happy with our care staff.
We have been using Bluebird Care for a number of weeks now and I would like to pass on my thanks to our carer who we have been very impressed with. He is a very warm and likeable person and very good with our dad. I have been present when he has cared for dad, he is very patient, warms his socks and clothes for him on the radiator and chats with him our dad feels very comfortable with him.
Business response:
Thank you so much for taking the time to write a review. We will pass your commendation on to the carer in question, we very much appreciate it. We do our very best for all our customers so thank you again and happy to be of service.
The care I receive is good and the carers are polite and very professional. Everything I ask is always done for me, nothing is too much trouble. Very happy with Bluebird.
Business response:
Thank you for taking the time to write a review. We are happy you are receiving a good service and satisfied with the care you receive.
My dad has Parkinson's but was against having a carer that comes every day of the week and attends to my dad. She is polite, friendly and thorough. Dad is happy and his carer even makes him giggle which lately is very rare. We are very happy with the service Bluebird are providing.
Business response:
Thank you for taking the time to complete your review. We are very happy you are satisfied with our services and we have managed to change Dad's mind about having care. It is fantastic to hear we have made him giggle and is enjoying the company of his carer.
Staff at the end of the telephone are always helpful, patient, and demonstrate empathy, they and the management team alike. I am aware of the pressure the team is under and yet management has done everything they can to provide regular call times and the same carers (to support me in planning medication and appointments etc and prevent the need to keep repeating the support I need). The carers are amazing, extremely helpful, caring and take notice of what I need, and go above and beyond. I feel relaxed in their company (need... read more
Business response:
Thank you for taking the time to write such a lovely review. We do try to give the best possible service to our clients and are so happy your experience is a positive one. Your compliments will be passed onto all the team, it is very much appreciated. Thanks again.
Excellent care is provided by the carer but feel management could be better as communications are not always relayed to the carer. Also, I think 28 days cancellation charges are a bit extreme.
Business response:
Thank you for taking the time to write a review, and complimenting our care staff for their excellent care and support given to you. We will graciously pass this on to them. We do strive to provide all our staff and customers with up to minute information as much as possible, however, at times messages may not get through on time for various reasons, which can be frustrating for all concerned. We can only apologise if this does happen. As in all the contractual obligations agreed at the start of our service, our T&C's do req... read more
Frequently asked questions about Bluebird Care Medway
How is Bluebird Care Medway rated?
Bluebird Care Medway has a 4.7 star rating with 73 reviews.
When is Bluebird Care Medway open?
Bluebird Care Medway is closed now. It will open on Monday at 8:30 a.m.