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Bluebird Care Medway
- Home Health Care
- Gillingham
About this business
Location details
84-86 High St, Rainham, Gillingham, ME8 7JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been using Bluebird Care for a number of weeks now and I would like to pass on my thanks to our carer who we have been very impressed with. He is a very warm and likeable person and very good with our dad. I have been present when he has cared for dad, he is very patient, warms his socks and clothes for him on the radiator and chats with him our dad feels very comfortable with him.
Business response:
Thank you so much for taking the time to write a review. We will pass your commendation on to the carer in question, we very much appreciate it. We do our very best for all our customers so thank you again and happy to be of service.
The care I receive is good and the carers are polite and very professional. Everything I ask is always done for me, nothing is too much trouble. Very happy with Bluebird.
Business response:
Thank you for taking the time to write a review. We are happy you are receiving a good service and satisfied with the care you receive.
My dad has Parkinson's but was against having a carer that comes every day of the week and attends to my dad. She is polite, friendly and thorough. Dad is happy and his carer even makes him giggle which lately is very rare. We are very happy with the service Bluebird are providing.
Business response:
Thank you for taking the time to complete your review. We are very happy you are satisfied with our services and we have managed to change Dad's mind about having care. It is fantastic to hear we have made him giggle and is enjoying the company of his carer.
Staff at the end of the telephone are always helpful, patient, and demonstrate empathy, they and the management team alike. I am aware of the pressure the team is under and yet management has done everything they can to provide regular call times and the same carers (to support me in planning medication and appointments etc and prevent the need to keep repeating the support I need). The carers are amazing, extremely helpful, caring and take notice of what I need, and go above and beyond. I feel relaxed in their company (need... read more
Business response:
Thank you for taking the time to write such a lovely review. We do try to give the best possible service to our clients and are so happy your experience is a positive one. Your compliments will be passed onto all the team, it is very much appreciated. Thanks again.
Excellent care is provided by the carer but feel management could be better as communications are not always relayed to the carer. Also, I think 28 days cancellation charges are a bit extreme.
Business response:
Thank you for taking the time to write a review, and complimenting our care staff for their excellent care and support given to you. We will graciously pass this on to them. We do strive to provide all our staff and customers with up to minute information as much as possible, however, at times messages may not get through on time for various reasons, which can be frustrating for all concerned. We can only apologise if this does happen. As in all the contractual obligations agreed at the start of our service, our T&C's do req... read more
My mother-in-law was in need of a haircut. On the week commencing 6/7/2021, I spoke to mum's companion about getting mums hair cut and she agreed that it was a good idea. I aks her if she would take a photo of mum showing mums hairstyle with her which she did and mum had an excellent haircut.
Business response:
It was lovely that we could make this happen for her and she is happy and feels great. Thank you for taking the time to write your review we do really appreciate it.
A good service and very good support for my mum. Whenever I have a query or question the staff always respond promptly. Because of Mum's memory, they are fully aware that Mum and I prefer known carers and they always support this whenever possible. The only negative is the openPASS app doesn't always work in a poor signal area and not available for me outside my Mum's home unless I pay monthly.
Business response:
We are happy to be of support to Mum and thank you for taking the time to write your review.
Both my husband and myself are overwhelmed with the Bluebird team where nothing is too much trouble. It is also refreshing to see the younger generation both male/female taking and participating in this type of work. I, the patient's wife, was thinking 'Oh I can manage to look after my husband, he was sleeping most of the day' but after only two weeks of trying and finding enough was enough we welcomed the company and relief that Bluebird has given us. So lucky.
Business response:
Thank you so much for taking the time to write a review, we are happy to be able to support you both.
Very pleased with the ease of working with the carer provided. She was able to do some of the jobs around the house which I am unable to do. It would be good if I could have the same carer whenever possible, due to the time taken to acquaint carer with the layout of my home in only a 2-hour slot.
Business response:
Thank you so much for taking the time to complete this survey, we appreciate your positive feedback. We do try to give our customers the very best service we can.
Frequently asked questions about Bluebird Care Medway
How is Bluebird Care Medway rated?
Bluebird Care Medway has a 4.7 star rating with 69 reviews.
When is Bluebird Care Medway open?
Bluebird Care Medway is closed now. It will open at 8:30 a.m.