This profile has been claimed by the business owner or representative.
Bluebird Care Medway
- Home Health Care
- Gillingham
About this business
Location details
84-86 High St, Rainham, Gillingham, ME8 7JH, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been with Bluebird since July 2022. we have not used any other homecare services for comparison purposes but have been very pleased with the care and support provided. All staff are helpful and answer the telephone in a timely manner. My stepfather (the client) is physically disabled with a prosthetic left leg and has dementia. He is treated with care and respect and patience by the carers who visit. I have just increased the number of visits on our 6 monthly review, which will hopefully make things easier.
Business response:
Thank you for taking the time to write your review. We are happy the service has been supportive to you both. We pride ourselves on good quality care.
All the individual carers from Bluebird Care Medway have taken it upon themselves to engage with both my mother-in-law, the client, and her husband and not just worry about the care they are providing. They are extremely professional and I would not hesitate to recommend them to anyone who has care needs. It was important that my mother-in-law liked her carers and could not have asked for anyone better.
Business response:
Thank you so much for taking the time to write your review. We always strive to be professional and caring and to promote our values and services, we are very proud of our care team.
The carers have been on time, left on time and been very helpful. The dinners have been great.
Business response:
Thank you so much for taking the time to write your review, your feedback is very much appreciated. We aim to provide a valued service to our customers wherever needed, so happy to be of help to you.
I have been using Bluebird Care Medway live in for my mother for four weeks now and the service is excellent. The two carers that alternate are so considerate and caring to Mum and provide great service and have fitted in with our family very well.
Business response:
Thank you so much for taking the time to write this review, we are very happy to be of service, such a lovely compliment for our staff too. We pride ourselves on providing a caring and professional way.
We used Bluebird as a temporary measure whilst my spouse who cares for me was recovering from an operation. We had carers twice a day, we found them to be very professional, caring and thoughtful. We would not hesitate to use them again.
Business response:
Thank you so much for taking the time to write a review. We were happy to have been a help when needed.
Bluebird have been a great help in looking after both my mother and father. Any issue is dealt with straight away. The care and dignity was perfect, all the carers are lovely. Since my father has died, the carers gave Mum that extra support she needed by taking her out or just sitting with her and having a chat. Overall, very pleased with the service.
Business response:
Thank you for taking the time to write your review. We always strive to give 100% and all our staff are caring and professional to be able to provide the care and support Mum needs. So happy to be of service.
Carers have been considerate and respectful towards the client and his family. Care is delivered professionally and in a caring manner. Carers are patient and respond flexibly to changes in the care plan. Concerns are dealt with promptly and efficiently when these are flagged by carers and family alike. We're glad we chose Bluebird.
Business response:
Thank you for taking the time to write your review, we appreciate your feedback. We always want to do our best for our customers and support families also, in caring for their loved ones, we are happy to be of service.
Very good service - thoroughly well-trained and effective team members - friendly but thoroughly professional - administration team effective. Fees are high but you do get a good standard of care. The treatment of my dad by the team are done with patience, dignity, care and professionalism.
Business response:
We very much aim for high standards and appreciate the recognition that you are happy with the services received for your dad. Thank you very much for taking the time to write your review.
Kind and friendly face to face and on the phone. Any queries are dealt with quickly and professionally. Very thorough review and comforting to know there are other services we can access if needs be.
Business response:
Thank you very much for taking the time to write a review, we aim to provide an excellent service to our customers. We have a great team and we are always happy to help.
Frequently asked questions about Bluebird Care Medway
How is Bluebird Care Medway rated?
Bluebird Care Medway has a 4.7 star rating with 69 reviews.
When is Bluebird Care Medway open?
Bluebird Care Medway is closed now. It will open at 8:30 a.m.