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Bluebird Care Plymouth & South Hams
- Home Health Care
- Plymouth
About this business
Location details
1st floor, VALLEY HOUSE, Valley Rd, Plympton, Plymouth, PL7 1RF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service and contact throughout the entire process from initial contact, meeting and setting up the care needed for my mother. Consistent attendance from carers each week has enabled the development of confidence and understanding and understanding of needs. Mum actually now looks forward to the conversation and exchanges.
The agency has been very accommodating, catering to mum's needs for companionship and minor household tasks as well as for personal care. The time of visits are also flexible to suit her and what she is doing. Staff are polite, smart and friendly. They treat mum with kindness and respect and make her feel valued as a person. We are very happy with the care we are receiving.
I really appreciated every stage of the process of helping Dad with these guys. It is a bit confusing and the ladies help steer my wife and I in the right direction to set up care for Dad so he could recover and stay at home. He's loved it to be honest, he has made great friends of his ladies who are very good to him. They really are lovely and caring. 10/10
My present situation is that the amount of help needed is minimal - largely only cleaning. My age- 88- indicates that I will obviously need increasing amounts of help in the future. However the lady who does this cleaning weekly is very satisfactory in every aspect.
The care that my grandmother received by Bluebird Care was very poor. My grandmother suffered from dementia which staff were not able to handle and caused great concern with my family and myself. The interactions that my family had with management at Bluebird Care was also very poor. I would be contacted by my Mother frequently distressed about her interactions with Bluebird Care and their persistent failure to understand my grandmother's needs. There correspondence via e-mails and phone calls to my family were mostly unprof... read more
Business response:
Thank you for taking the time to send in your review - We set a high standard for ourselves when delivering support to our customers, and we're so sorry to hear this was not met in your interaction with our business. We fully investigated the issues that you initially raised and liaised with other professional bodies as necessary. I am sorry that the response we offered was not satisfactory. I can assure you that all of our staff have received accredited Dementia training and we work closely with specialist providers to ensu... read more
Frequently asked questions about Bluebird Care Plymouth & South Hams
How is Bluebird Care Plymouth & South Hams rated?
Bluebird Care Plymouth & South Hams has a 4.8 star rating with 78 reviews.
When is Bluebird Care Plymouth & South Hams open?
Bluebird Care Plymouth & South Hams is closed now. It will open tomorrow at 8:30 a.m.