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Bluebird Care Plymouth & South Hams
- Home Health Care
- Plymouth
About this business
Location details
1st floor, VALLEY HOUSE, Valley Rd, Plympton, Plymouth, PL7 1RF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am extremely grateful to Bluebird Care and the whole team for the care + support they provide on a daily basis for my aunt. The live-in carers especially work together as a good team + have helped my aunt + the family get through a number of difficulties in recent months. It has been hugely reassuring to be able to talk about my aunt's care on a regular basis, especially since I live a great distance away. Thank you so much for everything you have done + continue to do.
Business response:
Thank you for taking the time to complete a review for us. I am so pleased that our live in team help support your Aunt and the family as a whole. We realise how difficult it is to live far away and aim to keep those lines of communication open as things can change so quickly.
We have used Bluebird South Ham's to support my Mum both through daytime visits and eventually live in care. Communication with the management has been easy and quick, excellent support in both situations. Mums live in carer especially was excellent- calm, professional and proactive. Mum felt safe and heard, through a very difficult period in all our lives. I recommend Bluebird to anyone who may be in need.
Business response:
Thank you so much for taking the time to post a review. It is wonderful to hear that your Mum was well supported across all of our services - we really do strive to keep people at home feeling safe and secure and providing peace of mind for families within both our domiciliary care and live in services.
Bluebird Care continues to provide a highly professional, sensitive and competent service that meets our 97 year old mother's complex and changing needs. 24/7 Carers are dedicated and cheerful in their demeanour as are our mother's Respite carers. They fulfill her medical needs regarding administering prescription medication or assisting the physiotherapist or podiatrist or community nursing team when they visit. All carers work alongside eachother and other medical personnel for our mother's health and welfare constructivel... read more
Business response:
Thank you so much for taking the time to write such a comprehensive review. Everything that you have mentioned is what we strive to achieve everyday in order to make our customers and families feel supported in receiving the care that they require. Working with our healthcare colleagues is also important as it helps to ensure a fully joined up service for our customer. I will pass on your comments to the team as your words really do make a difference. Thank you
Bluebird Care were fantastic. Always reliable, which Mum loved. Communication was always good and Mum was always impressed with the carers, who they always tried to keep as regular. The carers were kind, thoughtful and willing to help however they could. Thank you for the help in transition from home care to nursing residential care.
Business response:
Thank you for completing a review for us. I am pleased that we were able to support your Mum at home and help to make the journey from her home to a care home go more smoothly. We appreciate that this is a difficult time for everyone concerned and aim to help with the transition as much as possible.
Just had my mum's six monthly review meeting with the care manager. A thorough and sensitive review of my mum's care with Bluebird. A useful meeting. Thank you.
Business response:
Thank you for completing a review for us. We hold reviews to ensure that we are providing the support that is required and in order to make any changes that are required. However, we make changes regularly as required. I am pleased that you felt that this was beneficial and will pass your comments onto the Care manager.
The carers are the most thoughtful + kind people always go the extra mile and makes us laugh even early in the morning, made our lives easier and takes the stress out. Thank you all we are so grateful.
Business response:
Thankyou for this wonderful review, we are pleased to hear we are making your lives easier, Best Wishes, Dawn
We used the domiciliary care service provided by Bluebird Care for my father-in-law. As his needs changed, they showed flexibility and the communication from the care team and management was truly excellent. Not living close to him, the daily notes were invaluable and the manager was always quick to respond to emails and calls. The office team were always on hand and the out-of-hours service was helpful and efficient. The whole team cared about my father-in-law's welfare and it really showed in the overall care he received. ... read more
Business response:
Thank you so much for posting a review, it really means a lot to us. We are so pleased that we are able to support your father-in-law with his changing needs. Our aim is to offer a service that supports people from one visit a week through to live-in and everything in between. We enable people to remain at home as their needs change and also offer peace of mind to families and carers alike - this is especially important when you are not close at hand. Thank you for your lovely words.
Having carers each morning enables Mum to start the day well.
Business response:
Thank you for writing a review - we are very pleased that we make a difference to your mum's day - that is what we aim for every day.
We remain very happy with the quality and the care provided by Bluebird Care. We are also pleased with the way in which management responds to issues/queries that arise from time to time. Communication is generally excellent.
Business response:
Thank you for taking the time to write a review for us, we really appreciate you taking the time to do so and it means a lot to the teams. Communication is something that the office team works really hard on so it's great to hear that your experience is excellent. I will make sure that this is passed on to the teams as we all like to know that we are doing a good job. Many thanks.
Frequently asked questions about Bluebird Care Plymouth & South Hams
How is Bluebird Care Plymouth & South Hams rated?
Bluebird Care Plymouth & South Hams has a 4.8 star rating with 69 reviews.
When is Bluebird Care Plymouth & South Hams open?
Bluebird Care Plymouth & South Hams is closed now. It will open at 8:30 a.m.