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Bluebird Care Plymouth & South Hams
- Home Health Care
- Plymouth
About this business
Location details
1st floor, VALLEY HOUSE, Valley Rd, Plympton, Plymouth, PL7 1RF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird Care helped look after my mum for nearly 5 years. In that time her health, mobility and Dementia worsened. Great attention was given to her care to keep her safe and happy - little things like how she liked her cup of tea. She was shown the greatest of respect at all times. The company gave us (the family) a good sense of security to know that they would be visiting twice a day to keep an eye on mum. Even in the worse snowfall, they arranged for a local carer to pop in on mum and make sure she was OK. 6 carers came ... read more
I wanted someone to become "me" for a few hours in the week whilst I was away on holiday with my grandchildren- that was exactly what we got- somebody who was supportive, interested and "good" with my mother.
My 87 year old father who lived alone had been diagnosed with lung cancer in December 2015 and in early May 2016 had to stay in a hospice to control pain relief, and it was recommended to me by the staff at the hospice to get a care plan in place for his return home. With only a few days notice, I went on the recommendation and chose 'Bluebird Care'. They were extremely professional, very understanding of the difficult circumstances and helpful to our families requirements at that time. We only used the agency for a few week... read more
Care agency provided consistent, professional care from management as well as from all staff deployed to our home. Every member of staff was warm, friendly and empathetic and went the "extra mile" on every shift. Our cousin felt her needs were not met and our family home remained a family home even though we had a lot of carers in and out- they were totally respectful of our "space" as well as our cousins. Always smartly dressed and adhered to the codes of practice in place. Trustworthy, honest and excellent time keepers. Th... read more
Excellent service and contact throughout the entire process from initial contact, meeting and setting up the care needed for my mother. Consistent attendance from carers each week has enabled the development of confidence and understanding and understanding of needs. Mum actually now looks forward to the conversation and exchanges.
The agency has been very accommodating, catering to mum's needs for companionship and minor household tasks as well as for personal care. The time of visits are also flexible to suit her and what she is doing. Staff are polite, smart and friendly. They treat mum with kindness and respect and make her feel valued as a person. We are very happy with the care we are receiving.
I really appreciated every stage of the process of helping Dad with these guys. It is a bit confusing and the ladies help steer my wife and I in the right direction to set up care for Dad so he could recover and stay at home. He's loved it to be honest, he has made great friends of his ladies who are very good to him. They really are lovely and caring. 10/10
My present situation is that the amount of help needed is minimal - largely only cleaning. My age- 88- indicates that I will obviously need increasing amounts of help in the future. However the lady who does this cleaning weekly is very satisfactory in every aspect.
The care that my grandmother received by Bluebird Care was very poor. My grandmother suffered from dementia which staff were not able to handle and caused great concern with my family and myself. The interactions that my family had with management at Bluebird Care was also very poor. I would be contacted by my Mother frequently distressed about her interactions with Bluebird Care and their persistent failure to understand my grandmother's needs. There correspondence via e-mails and phone calls to my family were mostly unprof... read more
Business response:
Thank you for taking the time to send in your review - We set a high standard for ourselves when delivering support to our customers, and we're so sorry to hear this was not met in your interaction with our business. We fully investigated the issues that you initially raised and liaised with other professional bodies as necessary. I am sorry that the response we offered was not satisfactory. I can assure you that all of our staff have received accredited Dementia training and we work closely with specialist providers to ensu... read more
Frequently asked questions about Bluebird Care Plymouth & South Hams
How is Bluebird Care Plymouth & South Hams rated?
Bluebird Care Plymouth & South Hams has a 4.7 star rating with 73 reviews.
When is Bluebird Care Plymouth & South Hams open?
Bluebird Care Plymouth & South Hams is closed now. It will open tomorrow at 8:30 a.m.