Bluebird Care Plymouth & South Hams

4.8

Home Health Care
Plymouth

About this business

Healthcare Home Health Care

Location details

1st floor, VALLEY HOUSE, Valley Rd, Plympton, Plymouth, PL7 1RF, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.869 reviews

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S C

a year ago

Mom had wonderful care from Bluebird. All carers were very professional and caring. Certainly would use Bluebird again.

Business response:

Thank you for reviewing our service. I am pleased that you and your mum were happy with the service that we provided. It also means so much to us to know that you would also use our service again should you need to. Thank you.

Julie E

a year ago

We have changed Dad's care company to Bluebird Care and we made the best decision. His care needs have changed in a short space of time and his care package has been very well assessed. He lives independently in a self-contained apartment. All carers are lovely, friendly and experienced. The management is always on hand and very adaptive with clients' needs, always on time, chat throughout the visits as well. The app is amazing, you can see the care visit and also rota for peace of mind. Highly recommend Bluebird and thank y... read more

Neil A

a year ago

Very pleased with the service and recording keeping for Mother's care. During the period of care her needs increased from 2 to 4 visits per day. The increasing number of falls meant that a single carer was insufficient to cope with her growing needs. All carers spent time talking with Mother as well as doing the ever-growing list of required tasks.

Business response:

Thank you for taking the time to write a review for us. I am pleased that we are able to support your Mum to stay at home and remain as independent as possible. Spending time talking to our customers is such an overlooked part of our role but one which adds value to the care workers' daily work and helps brighten up the customers' day. I hope we continue to support your Mum over the coming months and years.

Yvonne W

a year ago

Mum can't sing the praises of Bluebird Care high enough. Mum says everyone has been wonderful and very caring. She has really enjoyed welcoming the carers into her home and eventually embraced her weekly dining visit. That was a result given her reluctance to accept care in the first place. My sister, brother and myself have valued the service and feedback. Highly recommended

Business response:

Thank you so much for taking the time to write such a positive review. We know how difficult it can be for people to let strangers into their home and we view this as a privilege. It is a testament to the carers who go into your mum that this has been such a positive experience. I will pass your comments on to your mum's team as this kind of review is what makes the job so worthwhile.

Sam L

a year ago

Until now, my wife and I have experienced a fair, cross-section of staff who attend to my wife's personal care. We have not been disappointed. The staff portray a friendly and professional disposition which is most welcome and I have no hesitation in recommending the service.

Business response:

Thank you for taking the time to complete a review for us. It really does mean so much to everyone here at Bluebird Care Plymouth & South Hams. We pride ourselves on providing professional and happy staff to help support our customers and we are pleased that you find this to be the case.

Catherine D

a year ago

My mum has had twice weekly visits from Bluebird for almost a year. She and I have been impressed by the continuity of care, which means she feels very comfortable with the same carers who have got to know her and provide support in a very bespoke way. They have been reliable, respectful and compassionate from the word go. I feel reassured and grateful to have them (and the pleasant office staff!) take care of Mum.

Business response:

Thank you for your kind words. I will make sure that they get passed on to your mum's regular carers. We try our best to provide continuity of care as we know how daunting it can be having different people in and out of your home. I am very pleased that receiving support from us makes such a difference to you and your mum.

Linda K

2 years ago

Very pleased with the company who provided day care to my son.

Business response:

Thank you for reviewing us on homecare.co.uk. I am pleased that you are happy with the support that we provide to your son as we try our best to make a difference to our customers and their families.

S C

2 years ago

Carers are extremely good, very professional and helpful and engage well with the client. The only point which is a little lacking is the administration but with lots of problems, weather, sickness, leave etc. of carers, they do a difficult job well.

Business response:

Thank you so much for taking the time to post a review, it really is important to us to hear how we are doing. I will speak to the registered manager regarding the administration side of things and ask her to give you a call to discuss further. I am pleased that you find the carers professional and helpful and we are happy to support you and your husband.

Richard W

2 years ago

We needed to arrange care quickly to get my father out of the hospital. Most of the agencies I spoke to couldn't help at all or would arrange care in a few weeks. Bluebird offered care in a week and provided superb service. Communication was good, the office was well organised and the carers were all friendly, professional and patient. They were always punctual even when a storm put flooded roads and fallen trees in the way. Bluebird are not the cheapest care agency, but I cannot imagine anyone else giving a better service.

Business response:

Thank you so much for taking the time to complete a review for us. I am really pleased that we managed to support your father in coming home from the hospital as we know that people recover better in their own home. I will pass your kind words on to all of the office and care team.