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Bluebird Care Solihull
- Home Health Care
- Solihull
About this business
Location details
Highlands House, Highlands Rd, Shirley, Solihull, B90 4ND, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My father has received care from Bluebird for almost five years. Previously, he received short term care from another care provider, which was most unsatisfactory. We were, therefore, delighted when we changed to Bluebird and Dad's care improved dramatically. Dad has Dementia but Staff treat him with dignity. They do not rush their visits and they have time to talk with Dad. He enjoys the chats with them. The carers are professional, efficient and very reliable. The team in the office are extremely helpful. We are always kep... read more
Business response:
Thank you for your kind comments. We do train our staff to engage positively with our customers as we believe that their psychological welfare is as important as their physical. We believe that most people can live independently at home for as long as possible, even with dementia, if they have professional and reliable home care.
Bluebird Care (Solihull) looked after my mother for the last five years of her life when she was suffering from dementia. There are special challenges in looking after dementia sufferers, and a great deal of patience and understanding is required. The Bluebird carers managed to rise to this challenge and provide Mum with a high-level of personal care, developing an understanding of her needs and an ability to keep her calm and content, with an appropriate level of support and reassurance. I know that Mum especially appreciat... read more
Business response:
Many thanks for your comments, Adrian. As you know, Dementia is a specialist area of ours and our care staff are given 3 levels of training in their career with Bluebird care (Solihull). Couple this training with the enormous amount of care experience in our care team and that is the reason we can improve the quality of life of our customers who suffer from Dementia.
Very good service. Easy online payment system. Dedicated staff. My aunt enjoyed the visits as the staff were friendly and very helpful.
Business response:
Many thanks for your excellent review Lynn. The comment about dedicated and friendly staff is apt, as we try to recruit people based on their attitude to people and to caring. Our staff always score 100% in customer surveys.
All the Bluebird girls are very kind, caring and helpful and I can recommend them to anyone.
I feel a peace of mind and reassurance knowing the team are looking after my grandmother in my absence throughout the weekly two daily visits. I know that my grandmother is perfectly happy with the service she receives and she knows you have her best interest at heart. Overall a consistent and professional business with its clients at the focus of all it does.
Dad has been receiving care on and off from Bluebird Care (Solihull) for about two years. In that time I have never felt the need to complain about anything. The carers have been wonderful to dad treating him with the utmost respect and with dignity. The office staff are very easy to talk to and do exactly what they are asked to do.
Your carers noticed my father needed a nurse to come and see him. They let the officer know this and let me know. They then called out a district nurse to come out and see dad. What they did was above and beyond their duties and I will always be thankful to them. Excellent service.
I have been with Bluebird (Solihull) for three and a half years. Throughout this time, I have had little to criticise or complain about. Overall, the carers, and there has been a wide variety, have been helpful, skilful and knowledgeable. It has always been a real pleasure to be greeted a smiling Bluebird face bringing friendship and companionship! I would always give my very best recommendations to Bluebird Solihull.
This is an immediate response to our initial enquiry and the carers have been most kind and efficient. I need help to sit up and dressed and also to get to bed. Both of these services have been provided and I am very happy with the way in which their tasks have been carried out.
Frequently asked questions about Bluebird Care Solihull
How is Bluebird Care Solihull rated?
Bluebird Care Solihull has a 4.9 star rating with 87 reviews.
When is Bluebird Care Solihull open?
Bluebird Care Solihull is open now. It will close at 5:00 p.m.