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Bluebird Care Solihull
- Home Health Care
- Solihull
About this business
Location details
Highlands House, Highlands Rd, Shirley, Solihull, B90 4ND, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We chose Bluebird Care for Mum when she became too frail to look after herself but refused to move to a care home. They cared for Mum for 6 months until she passed away in her own home. They were completely reliable, there was never a time they did not go and always at the scheduled time. The care workers themselves were really caring and committed even when Mum was difficult and awkward as people can be sometimes. There was good communication at all times, I was always kept informed and advised of anything we could do as a ... read more
Business response:
Thank you for your kind words about our service. We do try to recruit excellent people by paying them the living wage (we are an accredited living wage company) and therefore we are able to choose people who react professionally in all situations. The other factor that you mention is communication which we believe is the lifeblood of a care company, as relatives and customers themselves require as much communication as possible.
Staff very friendly and helpful.
Business response:
Many thanks for your kind review. It has been a pleasure to provide care to you and your wife for nearly 7 years now. Your appreciation of our service is a testament that we try to retain a consistently high standard of care, year on year.
Very pleased with every carer who has attended me. Polite girls and friendly.
Business response:
Thank you for your review J S. I am very pleased that you have reported on the nature and attitude of our care staff. We go through a very rigorous recruitment process, where personality and attitude to caring are a very high priority for us. Thank you once again.
The Bluebird carers are always pleasant and efficient, so I look forward to their visits. They are well trained and supervised, and the care plan has been written with input from me. All the little tasks that make life comfortable are well performed, but I know I can count on them in an emergency. Recently my stairlift broke down with me on it, but the carer did everything calmly to keep me safe.
Business response:
Dear I S, Thank you very much for your kind and informed comments. I know that we have looked after your welfare for many years now, so I know that you speak from great experience of our care staff and our quality approach to care delivery. Thank you once again.
Satisfied. Pleased to have the same carers coming regularly and unusually at the same time. Timekeeping is excellent, and carer is very helpful.
Business response:
Thank you for your generous comments. 2 key quality areas of ours are punctuality and continuity of care staff. I am grateful that you have raised these 2 areas as a positive attribute for Bluebird Care Solihull.
I rate Bluebird Care because the staff, carers and office staff are helpful and the cares always on time, which means a lot to me, and most other people, I am sure. I have had Bluebird Care for four year,s and have never had the reason to complain and there has to be a bit of give-and-take on both sides.
Bluebird has now cared for my elderly mother (who has severe sight impairment and memory loss) for 10 and a half months months and we have been very happy with the service provided. We are always kept informed of any problems experienced by my mother and of any last minute changes to the times or the staff visiting. All the staff have been very caring and have worked hard to keep her functioning in her own home by providing a cooked breakfast and evening sandwiches and doing the house cleaning and laundry. My mother's wishes... read more
Excellent.
Business response:
Many thanks for your support of our service. We do always strive to provide the best quality care and customer service.
We have always found Bluebird very accommodating, especially as Dad's care needs have gradually increased. Office staff particularly listen and act as soon as possible to any requests. Although we do not meet many of Dad's carers direct, when we have they have always been caring and respectful, most do a very good job.
Business response:
Many thanks for your kind comments. I am pleased that you mentioned the listening aspect of our service as we view two-way communication as the oil that lubricates the care delivery. We train our carers to feed in any information that may help our customers and we have very high response time standards.
Frequently asked questions about Bluebird Care Solihull
How is Bluebird Care Solihull rated?
Bluebird Care Solihull has a 4.9 star rating with 87 reviews.
When is Bluebird Care Solihull open?
Bluebird Care Solihull is open now. It will close at 5:00 p.m.