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Bluebird Care Solihull
- Home Health Care
- Solihull
About this business
Location details
Highlands House, Highlands Rd, Shirley, Solihull, B90 4ND, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The Bluebird carers are always pleasant and efficient, so I look forward to their visits. They are well trained and supervised, and the care plan has been written with input from me. All the little tasks that make life comfortable are well performed, but I know I can count on them in an emergency. Recently my stairlift broke down with me on it, but the carer did everything calmly to keep me safe.
Business response:
Dear I S, Thank you very much for your kind and informed comments. I know that we have looked after your welfare for many years now, so I know that you speak from great experience of our care staff and our quality approach to care delivery. Thank you once again.
Satisfied. Pleased to have the same carers coming regularly and unusually at the same time. Timekeeping is excellent, and carer is very helpful.
Business response:
Thank you for your generous comments. 2 key quality areas of ours are punctuality and continuity of care staff. I am grateful that you have raised these 2 areas as a positive attribute for Bluebird Care Solihull.
I rate Bluebird Care because the staff, carers and office staff are helpful and the cares always on time, which means a lot to me, and most other people, I am sure. I have had Bluebird Care for four year,s and have never had the reason to complain and there has to be a bit of give-and-take on both sides.
Bluebird has now cared for my elderly mother (who has severe sight impairment and memory loss) for 10 and a half months months and we have been very happy with the service provided. We are always kept informed of any problems experienced by my mother and of any last minute changes to the times or the staff visiting. All the staff have been very caring and have worked hard to keep her functioning in her own home by providing a cooked breakfast and evening sandwiches and doing the house cleaning and laundry. My mother's wishes... read more
Excellent.
Business response:
Many thanks for your support of our service. We do always strive to provide the best quality care and customer service.
We have always found Bluebird very accommodating, especially as Dad's care needs have gradually increased. Office staff particularly listen and act as soon as possible to any requests. Although we do not meet many of Dad's carers direct, when we have they have always been caring and respectful, most do a very good job.
Business response:
Many thanks for your kind comments. I am pleased that you mentioned the listening aspect of our service as we view two-way communication as the oil that lubricates the care delivery. We train our carers to feed in any information that may help our customers and we have very high response time standards.
My father has received care from Bluebird for almost five years. Previously, he received short term care from another care provider, which was most unsatisfactory. We were, therefore, delighted when we changed to Bluebird and Dad's care improved dramatically. Dad has Dementia but Staff treat him with dignity. They do not rush their visits and they have time to talk with Dad. He enjoys the chats with them. The carers are professional, efficient and very reliable. The team in the office are extremely helpful. We are always kep... read more
Business response:
Thank you for your kind comments. We do train our staff to engage positively with our customers as we believe that their psychological welfare is as important as their physical. We believe that most people can live independently at home for as long as possible, even with dementia, if they have professional and reliable home care.
Bluebird Care (Solihull) looked after my mother for the last five years of her life when she was suffering from dementia. There are special challenges in looking after dementia sufferers, and a great deal of patience and understanding is required. The Bluebird carers managed to rise to this challenge and provide Mum with a high-level of personal care, developing an understanding of her needs and an ability to keep her calm and content, with an appropriate level of support and reassurance. I know that Mum especially appreciat... read more
Business response:
Many thanks for your comments, Adrian. As you know, Dementia is a specialist area of ours and our care staff are given 3 levels of training in their career with Bluebird care (Solihull). Couple this training with the enormous amount of care experience in our care team and that is the reason we can improve the quality of life of our customers who suffer from Dementia.
Very good service. Easy online payment system. Dedicated staff. My aunt enjoyed the visits as the staff were friendly and very helpful.
Business response:
Many thanks for your excellent review Lynn. The comment about dedicated and friendly staff is apt, as we try to recruit people based on their attitude to people and to caring. Our staff always score 100% in customer surveys.
Frequently asked questions about Bluebird Care Solihull
How is Bluebird Care Solihull rated?
Bluebird Care Solihull has a 4.9 star rating with 84 reviews.
When is Bluebird Care Solihull open?
Bluebird Care Solihull is open now. It will close at 5:00 p.m.