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Bluebird Care Solihull
- Home Health Care
- Solihull
About this business
Location details
Highlands House, Highlands Rd, Shirley, Solihull, B90 4ND, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Overall, we have had many packages of care fail due to agencies not willing to commit. Bluebird Care Solihull are the opposite of this. Since my wife's package of care started they have been thorough, outgoing, outstanding, professional, courteous, friendly and everything I haven't mentioned. It speaks for itself and I cannot thank them enough for what they have done so far for my wife and what is yet to come. Not only do they support my wife who has a rare brain disorder but they are by my side 24/7 if I need that friendly ... read more
Business response:
Thank you so much for your kind words, Paul. We are very grateful for your feedback and are so pleased to hear what a positive impact the care is having on you both!
My reason for choosing Bluebird as my carers were in 2016/2017 they cared for my husband so I knew they would give the same standard of care for me. I liked the weekly rota as I knew exactly who would be here at what time. The 6 am calls were a bit early but there were not too many of those. If I even need care in the future I would choose Bluebird.
We are just starting with carers. Excellent discussion re our needs to start cate for an adult male with Alzheimer's and Vascular Dementia. A check was made over the whole house and suggestions re, care. This was followed up by Bluebird coming (and the original supervisor who did the original discussion), which meant he was familiar with the "carer" arriving and showering him. This has been followed by carers (just 2), so he has got used to them.
We chose Bluebird Care for Mum when she became too frail to look after herself but refused to move to a care home. They cared for Mum for 6 months until she passed away in her own home. They were completely reliable, there was never a time they did not go and always at the scheduled time. The care workers themselves were really caring and committed even when Mum was difficult and awkward as people can be sometimes. There was good communication at all times, I was always kept informed and advised of anything we could do as a ... read more
Business response:
Thank you for your kind words about our service. We do try to recruit excellent people by paying them the living wage (we are an accredited living wage company) and therefore we are able to choose people who react professionally in all situations. The other factor that you mention is communication which we believe is the lifeblood of a care company, as relatives and customers themselves require as much communication as possible.
Staff very friendly and helpful.
Business response:
Many thanks for your kind review. It has been a pleasure to provide care to you and your wife for nearly 7 years now. Your appreciation of our service is a testament that we try to retain a consistently high standard of care, year on year.
Very pleased with every carer who has attended me. Polite girls and friendly.
Business response:
Thank you for your review J S. I am very pleased that you have reported on the nature and attitude of our care staff. We go through a very rigorous recruitment process, where personality and attitude to caring are a very high priority for us. Thank you once again.
The Bluebird carers are always pleasant and efficient, so I look forward to their visits. They are well trained and supervised, and the care plan has been written with input from me. All the little tasks that make life comfortable are well performed, but I know I can count on them in an emergency. Recently my stairlift broke down with me on it, but the carer did everything calmly to keep me safe.
Business response:
Dear I S, Thank you very much for your kind and informed comments. I know that we have looked after your welfare for many years now, so I know that you speak from great experience of our care staff and our quality approach to care delivery. Thank you once again.
Satisfied. Pleased to have the same carers coming regularly and unusually at the same time. Timekeeping is excellent, and carer is very helpful.
Business response:
Thank you for your generous comments. 2 key quality areas of ours are punctuality and continuity of care staff. I am grateful that you have raised these 2 areas as a positive attribute for Bluebird Care Solihull.
I rate Bluebird Care because the staff, carers and office staff are helpful and the cares always on time, which means a lot to me, and most other people, I am sure. I have had Bluebird Care for four year,s and have never had the reason to complain and there has to be a bit of give-and-take on both sides.
Frequently asked questions about Bluebird Care Solihull
How is Bluebird Care Solihull rated?
Bluebird Care Solihull has a 4.9 star rating with 81 reviews.
When is Bluebird Care Solihull open?
Bluebird Care Solihull is closed now. It will open at 8:30 a.m.