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Bluebird Care Vale of Glamorgan
- Home Health Care
- Cowbridge
About this business
Location details
51 Eastgate, Cowbridge, CF71 7EL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think overall the care I receive is very good indeed. On the odd occasion I get a bit annoyed when a carer calls who I am not expecting and I don't have a phone call explaining the change of carer.
All staff are neatly turned out in their outfits and do a good job with cheerfulness and caring. Nothing is too much trouble for them and they are very willing with everything they do. We have been using Bluebird Care for about 3 years now and would recommend them to anyone who needs care.
After a hip replacement, I required assistance in taking a shower and getting dressed. All the carers who attended were punctual, experienced and very friendly and attentive to my needs. I would certainly recommend Bluebird Care to anyone who needs care at home.
Business response:
We really appreciate your feedback. We are delighted that you are happy with our service.
Bluebird Care was amazing at caring for my mother and supporting me during the time Mum spent at home and the girls' care of my Mum during the last few months and her last week went above and beyond. I would recommend them to care for anyone I know.
The health carers from Bluebird treated my husband with loving care and dignity. His face broke into a big smile every time they came to our house. They would sing and laugh with him during the final weeks of his life. I am overwhelmingly grateful for the support they gave to me also. Thank you to each and every one of you.
Business response:
Thank you so much for your kind words and the time you have taken to write a truly heartwarming review, our care team truly enjoyed the care they delivered to your husband.
Can get slightly confusing when staff are changed last minute and don't always receive rota's. Overall very friendly and reliable staff.
When problems are pointed out to the management they seem to resolve them. Not 100% but they are getting there slowly.
Bluebird has some great carers, whose care for mum was outstanding. Office staff are easily contacted and respond quickly to queries. I have been hugely disappointed, however, by their inability to find carers with the experience and empathy essential to working with somebody with Dementia. They provided a succession of unsuitable carers with little or no understanding of Dementia and then appeared to blame their failure on mum. While I am sure that there are clients for whom Bluebird can provide good service, people with De... read more
Business response:
Thank you for taking the time to write this review and that you experienced our outstanding care along the way. We have learnt huge lessons along the way and thank you for your feedback.
Frequently asked questions about Bluebird Care Vale of Glamorgan
How is Bluebird Care Vale of Glamorgan rated?
Bluebird Care Vale of Glamorgan has a 4.7 star rating with 137 reviews.
When is Bluebird Care Vale of Glamorgan open?
Bluebird Care Vale of Glamorgan is closed now. It will open on Monday at 8:30 a.m.