BMW

smiley32581 

on DealerRater

15 years ago

What started out as a wonderful buying experience ended with me saying to the salesperson "I'm no longer interested. We're done here," and then walked out the door. Typical slimy used car salespeople. Before we exited the vehicle following a test drive, I told the salesperson that I wanted to place a hold on the vehicle for 24 hours, which he happily agreed to. But then he refused to take the hold, and tried to bully me into buying the car by claiming that another customer was interested in the same car. He kept trying to pu... read more

joenwayne 

on DealerRater

17 years ago

Service dept. for the customer is small and cramped. If they give you a loaner while your BMW is being serviced, they act like you're not going to bring it back. Employees must not like their jobs based on their poor attitude. I only use Denville BMW occasionally because they are the closed to me. I much prefer Bell BMW in Newton, NJ. 

sakman74 

on DealerRater

17 years ago

Problematic Dealer. Dropped vehicle off to check a diagnosic issue. receive call stating i need to replace 2 catalytic converters that are out of warranty. they did not even do any vehicle history check to find that one of them was replaced by bmw under warranty less than 2 years ago. but they had no problem telling me i needed to replace both (one one is bad). furthermore, left specific instructions to not tamper with a screw lodged in the shoulder of my tire. when i arrive to pick up the car, the tire was flat and the scre... read more