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BMW
- Automotive
- Kenvil (Roxbury), NJ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
840 US Highway 46, Kenvil (Roxbury), NJ, 07847, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Almost spent 90k on my brand new X7 2021 only to find out..." Almost spent 90k on my brand new X7 2021 only to find out there’s a defect in my headlight housings——heavy condensations noted inside both headlights everytime it rains!! Went into service dept at Roxbury BMW round 4pm one day…I dunno maybe it was considered near closing time for them but from service receptionist lady to service advisor, whole experience was beyond horrible and disgusting! These people won’t even acknowledge u when you walk in, doesn’t greet fir... read more
"They added in over $2000 worth of nonsense to their..." They added in over $2000 worth of nonsense to their pricing on the pre-owned car. Added $925 prep, $799 doc, and $399 etch fees to the car. Was told 'it's in our fine print'. All unnecessary...prepping the car for delivery should be free, no doc fee is $799, and etch cost them $49. Worse yet the salesperson, Jerry, agreed it was just profit. Told them to take them out...all of the overcharges. They said they would, then discounted the car and added them back in. This m... read more
"Typical run of the mill sales process. Low ball offers..." Typical run of the mill sales process. Low ball offers on two trade ins. Price of vehicle we were interested in was not competitive. Went to a more reputable BMW dealer elsewhere and got +3,000 for trade in #1, and +4,000 for trade in #2. I'd go somewhere else if you were considering these guys. Standard process here at maximizing their profit margin at the consumers expense....
"I bought a 2018 BMW 430 convertible with 17,000 miles..." I bought a 2018 BMW 430 convertible with 17,000 miles from Roxbury BMW in Feb 2021 and purchased the platinum BMW extended service contract at the time of delivery. Several months later I decided I couldn't get comfortable in the seats and decided to order a new Tesla. Prior to ordering the Tesla I called and emailed the dealership and requested to cancel the extended service contract. The car I purchased was still under the factory 48 month 50,000 mile warranty unti... read more
"Awful awful awful customer service. They make all the..." Awful awful awful customer service. They make all the promises in the world to get you to sign. Then they never give what they promised
"Frustration" I don't usually write reviews to nobody because I don't if this really means something to the manager of this location at Roxbury. For the past three months I've been at this location four times. First time everything work out good, painful after paying almost $3,000 but good. In less than a month I have to return to change the tire rod approximately $2000, after three weeks returned because the splash board engine cover for some reason got loose and another $700.00, Just recently brought the car back with the ... read more
"Service center is unprofessional " This comment is purely for the service department. I would give this review 0 stars if I could. I went in to get a taillight fixed, they told me I needed a new transmission and that it was covered under warranty. After they installed the transmission, there was a check engine light that was not there before. They claimed it was because of an aftermarket intake. They refused to take ownership of their mistake and instead suggested I take it to another shop to fix the check engine light. Tha... read more
"Terrible service" I bought a beautiful used 2015 Mustang from this dealer and loved it right away. The salesman was very nice but did not know anything about the car he was selling. They sold it to me WITH the engine checklight on; but it drove perfectly. A month after having the car, my exhaust and body RUSTS off. I recently got my car checked at a mechanic shop the dealer sent me to (the mechanic was also angry with the way they “threw it on him”) and he told me the CATALYTIC CONVERTER code came up and it may be THOUSANDS... read more
"Uncouth tag team (client advisor and sales manager) " I visited this Dealership on 12/31/18 to lease a new 2018 X2, I was assisted by Nick, generally he was pleasant as I expected. The longer the price negotiating period lasted, (at least an hour) the more transparent of just how truly superficial that pleasantry was. That said as we agreed on a purchase price and once I got the credit approval, Nick came back with a higher selling price. I was not willing to accept what is a type of switch and bait tactic to say the least.... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 977 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.