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BMW
- Automotive
- Kenvil (Roxbury), NJ
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
840 US Highway 46, Kenvil (Roxbury), NJ, 07847, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Run Away From This Place" After such a horrible experience had to leave a message for owner or General Manager Went to roxbury BMW to lease a vehicle for my family. Was met by the most rude salesman we have ever met. His name is Greg isola. After refusing to test drive us in the car we came to look at Greg brought us to his desk where he began to throw his insults our way. My daughter mentioned there was an ad online for a specific lease price. Greg began basically harassing us saying we will never get that price and we are... read more
Expected better. They don’t care unless they they feel the need to sell you something, then magically they never stop calling. This dealer is terrible.
Purchased a 14 535i from them which i was so excited to bring home! Well that didnt last when i found out my second key fob didnt work.. Called them went through trial and error for 3 weeks, turned out the second key they gave me was lost or stolen in one point in time and was locked by bmw. Ok easy fix, give me a new key that works. NOPE, rude, heartless, horrible customer service manager at roxbury denied any more help or replacement of the key they gave to me which was locked! I was left out in the cold after spending my ... read more
I purchased a Pre Certified 2013 535 and was told the second set of FOB/ keys as part of being a Pre Certified Car would be sent after the sale, 10 calls to the salesman Sam and the Sales Manager not one returned call, when they did answer they stated the second set of keys would be sent, its been 3 months and now they don't even return calls. For being so worried about REVIEWS, but they never followed up, this was a very poor experience. I working with my local BMW Dealership to invoice them directly for the FOB/key.
Read "usatoday's" review posted on 12/13/15.....almost identical experience, but fortunately, I only wasted some time and not money or a trip. Exhibit 1: Roxbury advertises a 2015 CPO X1 in cars.com claiming it has a technology package. Pictures of interior / dash clearly show that it doesn't even have navigation, let alone technology. Send them an e-mail asking what's up? Internet salesman Ramon Guadelupe responds that it has the technology package and tells me to look at pictures on Roxbury's website. Pull up website and e... read more
My wife and I drove nearly an hour to see a CPO X1 SUV. It was in the showroom, but unfortunately it was sold. I had called the dealer in the morning twice to see if it was available, the first time was about an hour after they opened and no one answered. I called back about 15 minutes later and a sales person picked up and said at that time it was still available. We decided to go that afternoon since they did have others on the lot. We were in the showroom for 15-20 minutes looking at the car and others and NO ONE even sai... read more
Be very very careful with these people!! First I want to say that I am aware that a lot of people post negative reviews because they are angry. Sometimes for no reason. But I post this only because this is the worst dealership I have ever experienced in my life. I am also sure that the few positive reviews that they have on here. They posted themselves. So this is what happened: I found a Bmw advertised for a good price, but with the wrong pictures. So I called and asked for the pictures. It took a day or two before I got it... read more
With the exception of the Service Dept., unfortunately our experience mirrored that of others. Negotiated terms frequently changed. Senior management, as well as our salesman were sorely lacking in both professionalism and product knowledge. I found both areas were more concerned with us providing an on-line positive review, than focus on meeting our expectations. Having now seen the reviews, I understand why. In fact, the price we mutually agreed to was contingent upon our providing a positive review online. That's no way t... read more
They get you through the door and when you are ready to buy you find out that everything has changed. They do not honor their advertisement.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 977 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.