BMW

BMW999 

on DealerRater

15 years ago

I used to always take my BMW here to get serviced until I realized how much they rip you off and don't know what they're are talking about. Also if you look at the pre-owned cars they have for sale they are the biggest rip off. It's worth the longer drive to Richmond BMW because they actually treat you like BMW customers, not like your buying buying a KIA! When my 15 year old son knows more of the specs on the cars than the salesmen do, something tells you that your at the wrong place! 

Alpina540 

on DealerRater

15 years ago

The service advisor I was assigned to was very unfriendly and proceeded to "inform" me about the type of transmission in my vehicle. He sated it had a GM transmission but alas my car has a ZF transmission in it, verified by the castings on the transmission. He then refused to update the computer in my car stating 7 year old cars can't communicate with our new computer! What? Why would BMW replace there diagnostic computer with a new one that couldn't communicate with half the BMW vehicles on the road. The service advisor the... read more

PLR0602 

on DealerRater

15 years ago

BMW offers 4 yr/48 month "free" service, yet Casey BMW still wants to charge you for state inspections - unlike ANY other premium car line (Lexus/Infinity/Acura, etc) dealer in our area. Every time I call or visit (twice before, i find them no more friendly than any other dealership I have aver used before. 

Cavaleir2006 

on DealerRater

16 years ago

The reason for my negative review is do to the workers at the dealership had a accident with my BMW they showed the accident to the service mrg who was only about 10 seconds away from me in the waiting area and move the car outside away from where they said the accident occurred and the they came and got me to look at the car. They had the vehicle for 16 days did not fix it then when I arrange to have the vehicle fix by another repair shop the took their loaner away and now over a month later they have not paid for the repai... read more

gksailor 

on DealerRater

20 years ago

While my current BMW was in for service I found a new BMW on the lot that I was interested in. Spoke to sales person who gave me a brochure and his card. I returned 2 days later and waited for sales person to finsh with another customer...he said he would be done in a few minutes. After 45 minutes I left to take care of some other business and returned about 1 hr later...sales person still busy but said he would be with me momentairly. I told him I only had a couple of questions. Over 30 min later I was still waiting so left... read more