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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
"still waiting to receive my radio antenna that was..." still waiting to receive my radio antenna that was removed during the car wash and is now missing. Mike has agreed to ship a new one to me, but I have not received any status -- Bill Young (804)438-5467
" Words that can give this man his just do (none)..." Words that can give this man his just do (none)
"Diesel Discovery " After being sent to the wrong dealership, the up and down of a having the right vehicle in stock, I discovered the 5-series Diesel. The vehicle was loaded and made right to fit my size. It handled and affirmed my preference for a BMW. It was a good deal, I asked for a great deal but was denied by one of the salesman. Overall, I gave this dealership a four due to the lack of truly understanding the customer and not performing to the customer. They even forgot to provide a free tank of Gas. My sales agent c... read more
"Buying " Bought a used BMW.It had paint scratches on it.I was told it was a used vehicle. I thought the dealer ship should take care of it
"Service/Maintenance of Vehicle " Usually I enjoy my service but the last one on 31 Dec was not so good. Brought my vehicle in for oil change and some other maintenance. When the work was completed I received my car and started it. There was a burning smell in my car and it was knocking and shaking. I took my car back to the service area. My Rep heard it too and asked me to open my hood. There was no oil cap on my engine. They took it in the back and said they found it under the air filter compartment. On 2 Jan, my vehicle s... read more
Have had seven BMWs over twenty years dealing with different dealerships with no problems. Casey was a nightmare from the start. When first leasing the car, the salesmen told me the car was there, ready to be picked up. When we arrived, no car. He wanted me to "do the paperwork" and pay the fees and deposit without a car. Had service done several weeks ago. They had the car for ten days. Since no one was calling me with any kind of update. I had to keep calling them to try to find out what was going on. Could not get an answ... read more
Business response:
Thank you for bringing this situation to our attention. We are discouraged to hear of your negative experience. We would like to apologize for this inconvenience that we may have caused you, this was never our intention. Customer satisfaction is always our top priority and not being able to accomplish that here is horrible. However, with the information you have provided us we will do what we can to remedy the situation. Can you please contact our Service Manager, Chris Culp, at (757) 989-1300? We hope to hear from you soon.
We had our experience during their event at the Hampton Coliseum. They had several used cars from all of their locations. Once you found a vehicle you were interested in, you had to go inside and work with that particular store. We had the best salesman ever. We went over what our goals were as far as payments were concerned even though we were a little flexible on terms. After a couple back and forth typical offers, Tiffany came over to help try to negotiate the deal. She was the most condescending and rude person imaginabl... read more
Business response:
Byron, that you for your feedback and we truly apologize for your experience. Customer satisfaction is very important to us and we believe in treating all of our customers with respect and professionalism. Management has addressed this matter internally with the aforementioned sales associate and assure you that this should not happen in the future. We are glad you were able to find your dream car from the Casey Auto Group and hope that this incident does not deter you from visiting us again in the future. Our team looks for... read more
I had to get my vehicle towed to casey bmw because it wouldn't start one day and the service advisor Corey called me and told me I had water damage leaking in my trunk to my battery and corroded my battery cable for a period of time. So he immediately told me to call my insurance company and file a claim. So I did and he told me the cost to fix my car was about $5000. I went back and forth with the insurance company trying to get them to pay it and I kept getting denied. So I was left with no vehicle for 3 weeks. The service... read more
Business response:
Again, we are truly sorry for your experience. Our staff does their best to offer honest, quality work and would not suggest repairs that were not absolutely necessary. We are happy to hear that you were able to get your vehicle fixed. If you need service or repairs in the future we hope you will still consider visiting our service center because our staff would be more than happy to assist you. We hope you have a great day.
In July 2014 I purchased a new 335i M-Sport (nice little car). At the same time I purchased the tire, wheel, etc. policy for $1,127.85. Last evening I was returning home from dinner when I got a low tire warning. Being only a couple of miles from home, and familiar with the Bridgestone ads, I continued home to deal with it in the morning. This morning I found a visible nail in the right rear. I called the Casey service department and was told the tire could not be repaired and had to be replaced. Then I was told they could h... read more
Business response:
Thank you for the review. We appreciate your feedback and are discouraged to hear about your experience with us, that was never our intention. We strongly believe in customer satisfaction and finding out we could not accomplish that here is horrible news. However with the information you have provided us we will do what we can to remedy the situation and hopefully gain back a loyal customer in the process. Thank you for your business, and we hope you have a wonderful day.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:00 a.m.