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BMW
- Automotive
- Newport News, VA
About this business
Location details
12861 Jefferson Ave, Newport News, VA, 23608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | Midnight to 6:00 p.m. |
Very satisfied with our salesman Hollis, he was patient and showed multiple cars within the parameters we requested, followed up after the sale as we would expect from a premium car dealership. But our overall buying experience was less than satisfactory. It went downhill with Joe in the finance department who used high pressure deceptive tactics to try and sell an over $7,000 warranty and progressed to having to return to the dealership because they couldn't be bothered to process our tag paperwork within 30 days--WOW! Made... read more
I was happy when I first purchased my car. It was my first car buying experience. I recently graduated college however was not offered any incentives. I paid full msrp price for an M235i, which after doing research I found this was a bad deal. The price was $56,000 before taxes. With extended warranty the price for my m235i, which is not fully loaded was $67,000. I wanted to order a 2017 but was pushed towards buying a 2016 off the lot. For the price I paid I could have gotten an M2. I was taken advantage of as a new car buy... read more
Business response:
Thank you for the review! We are happy to hear that your experience with us was 5 star worthy and we hope to be able to continue to do so for many years to come. Customer satisfaction is always our goal and knowing we could accomplish that is great. Thank you for your time and have a great day!
The salesman did not pressure me. He did not harass me. He was very respectful. He called to check in on me. When he was not available, I was taken care of by another qualified person.
Business response:
Thank you for the review! We are glad to know that we were able to provide you with an amazing experience! Customer satisfaction is always our goal and we hope to accomplish that with you in the future. Any feedback is always appreciated because with it, we are able to learn where we are doing good and where we can use some work. Thank you for your time and have a great day!
I am new to the BMW family and I was extremely elated to be apart of it until I dropped my vechile off for repair at this particular location. Over a week now I have been in the process of getting one tire and rim (aftermarket) replaced, which I now understand is somewhat of an anomaly. With little to no update I've had to proactively seek updates about the repairs not to mention not being offered a loaner until I was a week into repairs even though I'm within my warranty and it is customary to receive a loaner. My BMW advis... read more
Business response:
Hello. Thank you for bringing this to our attention. We apologize for your experience here at the store and any inconvenience we may have caused you. While inspecting your vehicle, we found that it has non-BMW tires and wheels installed. With that being said, the tire cannot be sourced through standard BMW ordering channels and the manufacturer of the tire has discontinued the style tire installed on your vehicle. The rim is also damaged and cannot be repaired so we dispatched an inspector to look at the rim. Therefore, the ... read more
This has to have been one of the worst experiences I've ever had at a dealership. Before I start, I'd like to say that not everyone is a xxxxxxx at the BMW. I had talked with Marilou before and she was very professional. I picked out my car on USAA and got a certificate with a guaranteed price. As soon as I got to the dealership, I already had bad vibes. I told the salesman about the certificate and he seemed shrug it off and proceed with showing me a car. I found him to be very deceitful as he showed me the same model of ca... read more
Business response:
Thank you for taking the time to let us know about your experience at Casey BMW. I am sorry that the service you received did not meet your expectations. As a certified USAA dealer, we value the custom of our military members highly. We are lucky enough to count hundreds of satisfied USAA members among the Casey BMW family. I would welcome the opportunity to speak with you directly about your experience, and learn what we could have done better to serve you. Kind Regards, Ryan Thomas New Car Manager 757 989 1300
Truly a sad experience from a frequent Casey customer. After a minor accident with a 3 series BMW we had the car towed to Casey BMW. Coolant was pouring out of the radiator at the accident site but somehow the service rep, Mike Kline thought it would be a good idea to drive this vehicle down Jefferson Ave. to the Casey Collision center. Fortunately someone at the collision center alerted us to this. After many discussions with service managers and corporate managers - we were told the car was completed, and "fixed". No worri... read more
Business response:
We are sorry to hear that you feel this way, Maria. Back in October of 2013 when you came in to have the vehicle fixed after the incident, we did our best to correct the situation. We also received your email in February asking for advice regarding the issue with your daughter needing to take the vehicle to a dealership by her school to have her coolant light checked out. We hope you received our reply with our recommendation and that it was helpful. We would like to discuss this further with you to resolve this as it wasn't... read more
This dealership may seem friendly but their parts department is constantly dishonest. For example they used to charge 56.93 for brake pad sensors, when bmw MSRP was 20 or so dollars. They have gotten better, rear diff cover which retails at (173.65), was offered to me at 253.67. They will tell me that is retail when it is not. Falkner/Tischer/etc say retail is 173.67 and offer it at 138.49 and 135.86 respectively. Buyer be aware, check your service charges as well.
Business response:
I have talked to Paul Warner, and what is stated above is from him. When asked why he charges way over MSRP he said: "We can charge whatever we like for BMW parts" Also, said I could talk to the general manager Jimmy Schroer. Who has not called me back, and when I call, can never get through to him. This is years of consistent over pricing of parts, and not a 1 time event. BUYERS, be educated when coming into Casey for service/car sales/parts. Please check around before using this dealership.
I recently purchased a very low mileage used Lexus ISF and drove it home. Soon after driving it the following day, I noticed that the brakes were squeaking. Being that the ISF is a true performance car with a 6 Piston and 2 Piston brake setup all factory, I thought it may just be wearing in. After I took a look at the brakes myself, I noticed that the wear indicator was already touching the brake rotors. I did mention this to Paul as well as their Finance individual. He spoke with one of the GM's or superiors at the dealersh... read more
The saga continues...on my other post, my "certified pre-owned" car turned out to be down 2.5 quarts of oil upon delivery, a condition I noticed the first time I tried to drive it to work and the oil light came on. Casey's solution was to reimburse me for the Jiffy Lube oil change I was forced to make, and offered no other adjustment. The next problem was a whisteling sound at highway speeds; I had another BMW dealer check it out and they said the windshield had been improperly replaced - not mentioned on the CarFax statemen... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,850 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 7:00 a.m.