This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Tulsa, OK
About this business
Location details
9702 S Memorial Dr, Tulsa, OK, 74133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I was given an 8:00 am appointment, and by about 3 pm they had not even started on my car. I had to keep the loaner and make another trip to the dealership the next day.
Business response:
Thank you for bringing this to my attention. I apologize that your service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
i called for appointment so I can b.c.e serviced on time. i waited for 2 hours only to find out they only did oil change on my car. If I didn't go to the office, Inwill be waiting longer. That shouldn't take 2 hours.
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
Actually I've only drove by there, but I do love the model you have, & of course I like Tinas', hers is better for the family & etc
Business response:
Thank you Sandi for the kind words! We thank you for your business and look forward to your next visit!
CANT GIVE 0 SO GIVING 1!!! DO NOT EVER LEASE OR BUY A CAR FROM BMW TULSA THEY HAVE NO RESPECT AND COURTESY FOR THEIR CUSTOMERS. I went to BMW Tulsa to rent a BMW, after signing my lease I was told that I could take the coverage for my tires/windshield/dents out at any point. On contacting them a week later I was first told that they could not take that coverage out, then was told that the taxes they calculated on my car was wrong and I would be charged more. I kept requesting to speak with the finance manager for a week with... read more
Business response:
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Service manager never notified me with a promised quote/review of the work required despite me giving him my recent, updated phone number (this goob kept trying to call a number in my service profile I said was no longer working; they were supposed to update the record but never did). The Service Mgr is a nickel-n'-dimer looking to pack as many charges into the work order as possible. I took Mr. Goob line-by-line of the work order crossing out things that didn't apply or didn't relate to the actual work required. On the serv... read more
I also put this on Google. But think it deserves as much visibility as possible. I was really disappointed in the service I received. I came in specifically to look at a 2015 2 Series M Sport, and wanted to see it up close and drive it. Granted it's not the most expensive car on the lot, but I have been saving for a while to have a substantial down payment to keep my payment reasonable. I just got my first promotion and can reasonably afford it now. I have always admired this car, and am to a point where I can at least affor... read more
Apparently Sterling Ellis treats his customers like crap.
they can't keep employees more than a year, black and white, don't know how to do customer service I finally made some progress, but overall, I will buy a BMW in Dallas.
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
Check engine light on, they do repairs & I didn't even make it back to Claremore when it started acting up & the fan motor making noise (didn't when I took it in) I call the & return the car. Total $6000 & they don't give military discount so he said that they would fill up the tank with diesel. I pick up the car & it's almost empty on fuel. Had a half tank when I took it in. LIERS LIERS LIERS. I WILL NEVER GO BACK
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,635 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.