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BMW
- Automotive
- Tulsa, OK
About this business
Location details
9702 S Memorial Dr, Tulsa, OK, 74133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
My review is on service. I really like my advisor, Travis, so this is not against him personally. I dropped my car off at 10am Saturday for a brake light. Got it back Wednesday morning for a sensor and new spark plugs. My biggest issue coming here is they obviously work on commission!!! That is fine, but after 3 phone calls want to go from $107 to $1160 on silly things that can be fixed much cheaper is just insane. Sell what is needed, not what helps your pocket and you will keep customers for life instead of us going elsewh... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
I won't go into great detail, but, I will say this experience was the worst ever. I truly felt like I was dealing with "carnies from the fair!" I can't believe in 2018 these business tactics are allowed. I'm so glad I started recording phone and in person conversations. The people I've shared these with are shocked beyond belief. Typical comment "isn't that fraud or against the law" their comments. Every time I've asked to talk with GM I get diverted to GSM...
Business response:
We truly value your business and thank you for bringing this to my attention. Please contact me directly at 918.388.0601. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jay Moore General Manager jwmoore@tulsabmw.com
Can't give 0 so 1 it is. Our experience was with the service dept and BMW driver assistance, two blown tires on 1-40. BMW driver assistance sent for a tow and Lyft driver. Tow company awesome Lyft NEVER showed.thankful to ride 5 deep in the front of The rollback. Service acted as if they had no clue we were coming even though a three way call w Driver Assist and parts had already occurred as well as calling dealership myself to let them know we were on the way and our eta. Unsympathetic to say the least as well as very forth... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
I recently had a service appointment and it was because my service engine light was on, so when I went into to pick up my car the light was still on. The service department hasn’t even addressed it. So I had to get another loaner and they kept my car overnight. This happens to me a lot here . 7:30 am appointment for an oil change and my car was not ready at 6 pm! So they asked me to bring it back for the car wash!! Now that it is out of warranty I will have it serviced elsewhere.
Business response:
Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you.+ Jay Moore General Manager
I will never do business here again.Very rude.....
Business response:
Thank you for bringing this to my attention. I apologize that your recent visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 918.388.0601. I look forward to speaking with you. Jay Moore General Manager
Very cocky Saleswoman hit the light pole when backing the SUV out for me to test drive. She didn’t call me after I left for dinner when I told her to get me more information on the carfax. I had to contact her myself. Told her I wanted to make a deal. Filled out my loan app first thing the next morning and called them to get stuff started and the car was already sold the night before. She finally called me back in the afternoon and said the car was good to go and I had to inform her it was already sold. She works there she s... read more
Business response:
Brytni, I am sorry to hear how you were treated, and for our lack of communication. If there's anything I can do to make up for this and to earn your future business, please contact me directly. Jay Moore General Manager Office 918.388.0601
I had my car serviced in March for the battery not holding a charge after it sat for three days and then the steering wheel lock would not disengage. Needless to say the extended warranty I have didn't cover it so after a $270 dollar tow and a $1600 dollar bill less than three months later and the same thing has happen again and the now say it is a completely different component that didn't show up last time and telling me it's going to be another $270 tow and $1400 bill. I'm pissed off and contacting Channel 2 and looking i... read more
Business response:
Hello Lonnie, Thank you for bringing your experience in my service department to my attention. Can you please call me at 918 388 0661 so I can try to resolve this for you? Mike Whitney Service Director 918 388 0661
Business response:
Hello Payton I see you are not happy with us, but cannot tell why in a blank review. I really would like to assist you, please contact me at jpolito@tulsabmw.com so I can assist. Jim Polito General Manager jpolito@tulsabmw.com
Don't ever buy anything from BMW of Tulsa! They screw you royally on a lease. The amount they made me pay to tag my vehicle was $125.00 more than it actually cost. Still haven't got the refund from that Now we paid off the remaining lease payments and the bank sent them the wrong amount. They won't refund my money until my lease is up. $3200.00 overpaid that they want to keep until November! Time to get an attorney.
Business response:
Thank you for bringing this to my attention. I apologize that your leasing experience was unpleasant. I would like an opportunity to fix this and to earn your business, please contact me at (918) 663-4444. I look forward to speaking with you. James Polito General Manager jpolito@tulsabmw.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 2,635 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.