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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"I went to Germain in Naples and bought a car. Employees..." I went to Germain in Naples and bought a car. Employees were very kind and professionals especially Alex Pope. He has very good customer service skills and he makes sure all his clients are satisfied like me. Thank you for helping and providing me with the best service.
Business response:
Thank you! It's wonderful to hear that Alex was so helpful and efficient and that you felt comfortable and well accommodated at our dealership. We appreciate your business and hope to work with you again in the future. Enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager
"George was able to schedule my service quickly and all..." George was able to schedule my service quickly and all was performed in a professional and efficient manner. He is an excellent service manager and demonstrates concern for the customer. A credit to Germain BMW.
Business response:
We are thrilled to know you are completely satisfied with your experience with us here at Germain BMW of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, Flavio Galasso General Manager
"Cory Hespeler led the charge as Germain BMW again..." Cory Hespeler led the charge as Germain BMW again exceeded my expectations while remedying an opcode issue and providing superior service on my 530xi. The appointment time was met, Cory's explanations were thorough and satisfying, the tech sent me a video of the undercarriage that was GREAT TO SEE, fluids were changed and topped off as needed, and the car is cleaner now inside & out! Exceeding customers' expectations is easily said, and difficult to live up to. Germain B... read more
Business response:
Your continued business and positive feedback are greatly appreciated. We know Cory enjoys assisting you with your automotive needs and is always available to support you throughout your ownership experience. Best Regards, Flavio Galasso General Manager
"Great Service from Tona Zarrelli………Everything was done..." Great Service from Tona Zarrelli……… Everything was done professionally, with attention to detail. Yes, I will be back.
Business response:
Bill, Hearing that you had a stellar experience is the best thing we could hope for! Your recommendation means a lot to us. We look forward to serving you for many years to come! Best Regards, Flavio Galasso General Manager
"Rhoel Gray is the best service advisor I have ever come..." Rhoel Gray is the best service advisor I have ever come across in my 60+ years of working with automotive dealerships. He has a great grasp of "excellent customer service" which has become almost extinct in this country over the last few years. He is very cordial, respectful and very honest with me at all times. He is a pleasure to deal with and seems to love his job. Germain BMW should be proud to have him as one of their employees. If I had my way he would come a... read more
Business response:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, Rhoel will be pleased to learn of your high praise. He works diligently, and it will provide him with great encouragement to keep doing what he is doing. We are fortunate to have him on our team of professionals taking great care of our valued customers. Best Regards, Flavio Galasso General Manager
"Needed a complete replacement of sunroof for an X5. Tona..." Needed a complete replacement of sunroof for an X5. Tona Zarelli did a great job taking care of the repair for me. I was out of town and she kept me informed of the progress from start to finish. Very responsive,professional, and courteous!
Business response:
Thank you. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Tona and Cory took great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
"Patrick Dodard was very thorough in guiding me through..." Patrick Dodard was very thorough in guiding me through the the sales process from handling all my questions to keeping me informed of my new vehicle status during the trying supply chain limitations.
Business response:
Sal, We couldn’t be happier that Patrick provided you with a great car buying experience. He is a true asset and we are lucky to have him on the Germain BMW team. Thank you for leaving him this kind review and for your patience and understanding while we navigate through these unprecedented times. Best Regards, Flavio Galasso General Manager
"Thanks to Rhoel Gray's obvious attention and care, I left..." Thanks to Rhoel Gray's obvious attention and care, I left BMW totally reassured and satisfied.
Business response:
Thank you for sharing your overall satisfaction with Rhoel and our team. Best Regards, Flavio Galasso General Manager
"I recently purchased a X3 BMW from Germain BMW. My sales..." I recently purchased a X3 BMW from Germain BMW. My sales person Syed Mohiuddin did a outstanding job helping identify the right BMW that fit my goals.
Business response:
Thank you, Dennis. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Syed took great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.