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BMW
- Automotive
- Naples, FL
About this business
Location details
11330 Tamiami Trl N, Naples, FL, 34110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"What a fantastic experience! I ordered a car; Roberto..." What a fantastic experience! I ordered a car; Roberto Lopez helped me through the options; he gave me a tentative delivery date and it was on time. He took time to answer all my questions. He stayed in touch throughout, letting me know the build date and when the car was at the port in Germany awaiting transport to the US. I was flying in and coming from the airport to pick up the car. Roberto worked with my insurance company to get everything ready. I arrived and th... read more
Business response:
Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently, and it will provide them with great encouragement to keep doing what they are doing. Best Regards, Flavio Galasso General Manager
"Germain BMW is excellent. My adviser Chuck Griffith is..." Germain BMW is excellent. My adviser Chuck Griffith is outstanding !the most professional and caring person he always kept me updated about the status of my car in service , was grateful he arranged for a Loaner I will seek Chucks advice when I buy a new BMW. B.Ingrid Maguire
Business response:
Here at Germain BMW of Naples, our team works hard to ensure our guest's complete satisfaction at every touchpoint. Thank you for sharing your visit and for letting us know that Chuck took great care of you. Best Regards, Flavio Galasso General Manager
"Service Advisor, Cory Hespeler, did everything he could..." Service Advisor, Cory Hespeler, did everything he could to help me while his team solved the recent problem I had getting my car to start, including arranging to have the car towed into the service department. He kept me posted on what was happening with the car, and made the entire process easy for me. I wasn't really sure what to do when the car wouldn't start. Thank you to Cory and the people with him who worked to fix my problem.
Business response:
Thanks, Elizabeth! We're happy to hear that you had a great experience with Cory and that he made sure your car was well taken care of. We appreciate your business and are always here to assist. Best Regards, Flavio Galasso General Manager
"I had problems with my BMW that I thought could not be..." I had problems with my BMW that I thought could not be solved. However, Jeremy Bongle reassured me he and his team could and would fix the problems at hand. After a few days, I received a call from Jeremy and said everything worked out as planned and I could pick up my car. I was amazed to find perfect craftsmanship by GERMAIN BMW employees solved my problems.. FIVE STAR FEEDBACK ! ! ! ! !. DAVE TURNER
Business response:
Thank you, Dave! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and are always here to assist you with your automotive needs. Best Regards, Flavio Galasso General Manager
"Service Advisor George Donovan has been taking car of my..." Service Advisor George Donovan has been taking car of my BMW for a number of years now and while I've always been impressed with his knowledge and the attention he gives to my car, I'm more impressed with the handling and ease of doing business as a customer. Highly recommend
Business response:
Thanks, Same! We're happy to hear that you had another great experience with George and that he makes sure your car is well taken care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Flavio Galasso General Manager
"Geoff Kaleal was exceptional. Knowledgeable,..." Geoff Kaleal was exceptional. Knowledgeable, professional, friendly, and responsive. Frankly, he won me over and I trust him. As a new, year-round resident, I had tried Diebold. Based on Mr Kakeal’s integrity, I will now exclusively use your dealership for all of my BMW work. A solid pro. William Schulte
Business response:
Thank you so much for sharing your experience with Germain BMW of Naples. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Flavio Galasso General Manager
"Dashboard message was I needed brakes. Called Rhoel Gray..." Dashboard message was I needed brakes. Called Rhoel Gray and he had an appointment for me the next day. They took my car in and in a hour found out that I didn’t need brakes and recalibrated the brake message. Said I still had a lot of brake pad left. I liked the honesty, because they could have just replaced the brakes and I would have not known any better. Thank you Rhoel and Germain.
Business response:
Thank you for taking the time to leave us this positive review. Providing a quality and honest assessment of your vehicle is our goal here at Germain. Please let us know if you need anything further. Until we see you next time, we wish you safe travels. Best Regards, Flavio Galasso General Manager
"Excellent service, as always for the past several years,..." Excellent service, as always for the past several years, by my service advisor Rhoel Gray.
Business response:
We are pleased to know that Rhoel continually takes excellent care of you. Thank you for sharing. Best Regards, Flavio Galasso General Manager
"I just purchased a new vehicle and Patrick Doddard made..." I just purchased a new vehicle and Patrick Doddard made the transaction easy and quick. He was helpful and showed me everything I needed to know about my BMW.
Business response:
Thank you, Karen. Your business and kind recommendation are greatly appreciated. We are overjoyed to know that you are completely satisfied and that Patrick took great care of you. Please let us know if you need anything further. Best Regards, Flavio Galasso General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,842 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.