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BMW
- Automotive
- Suitland, MD
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
4730 Auth Place, Suitland, MD, 20746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Excellent customer service" I pulled up to the garage to be greeted by Mr. Michael Jenkins. He informed me promptly of the work needed to be done on my X5.
I had some serious issues with my 6 year old BMW-X3. Mr Michael Jenkins, the Service Manager, walked me thru the issues, how to prioritize what repairs to take care of first, found rebates to help drive down the costs, he spoke directly to the extended warranty representative, kept me posted on the repairs and followed up 24 hours after my car was returned 5 days later. I went from feeling intimidated and hopeless to fully empowered to make the right decision for my car and budget. Thank you!
I brought our car in for service and a minor repair early in the morning. I was immediately greeted by a service advisor, Michael Jenkins, who listened carefully to my request regarding a mechanical problem. After asking a few pertinent questions, he explained what would be done to the car regarding scheduled maintenance. Kristan gave me his cell phone contact info in case I had any questions while I was waiting for the car. All of the work was completed in a timely fashion and Michael sent a text message when the work was c... read more
I bought my BMW 318ti in 1998 from Passport Auto. It’s from their regular maintenance service that my 318ti is still running well with 228,000 miles on it. Obviously, with a 20 year old car things are going to break down as they have run their life span. A week ago when I turned my key to start my car the ignition switch gave out. I needed to get to work but couldn’t leave the car as this needed to det to passport asap. I called my maintenance representative Keith Renner and explained my dilemma. He recommended a towing serv... read more
I was in an accident, and was told it would take 2 days to repair the car. It was repaired withing the two days and I was updated both days they had the vehicle. When they were done, I went to them and paid for the service, but could not stay. Ryan brought the car to me, as I live in the local area close to the dealership. The car looks like new and I am pleasantly surprised at how well it looks. I have ordered parts from Passport for my car, but this was the first time for collision repairs. The employees are courteous and ... read more
From the moment you walk into Passport you feel the positive culture. The service is outstanding. From Tom Foster who sold me my car to Joey Kestermann who serviced it. I can’t forget Andre who helped with my blue tooth and even had my car washed. First rate...
I searched around for a few months and Passport had the car I wanted. My sales agent Aarion told me he was there for me and he held fast to his commitment! Love the car an the attention to detail from the dealership
I am always very pleased and satisfied whenever I bring my car in for service. Keith (white team) is awesome. He knows his job very well and he takes care of his customers!
Michael Jenkins is the best service advisor!! He’s informative and takes care of his customers. The dealership gets me in and out and if I have to wait, the good is good .
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 4,189 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.