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BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Don't trust until you get in writing DO NOT TRUST ANYTHING THE DEALER SAYS UNTIL YOU HAVE IN WRITING. THEY WILL SAY ANYTHING TO GET A DEPOSIT FROM YOU
Business response:
Please accept my apologies for your recent negative experience. I would like to speak with you personally to learn what happened and do whatever I can to remedy the situation. I appreciate your feedback and you bringing this to my attention. Please contact me at your earliest convenience. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Snobby Dealership... I went to this dealer to purchase a used, non BMW, vehicle... The first night I went to look at the vehicle I didn't realize the dealership closed at 8pm so arrived about 5 mins before close. Understandably, I could not see the vehicle or test drive. My problem was with way the salesman treated me and my family. The sales man true enough was working with another guy and his friends on a deal, but when we walked in he didn't even acknowledge our presence...I had to initiate conversation. That should've st... read more
Business response:
Thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Sincerely, Bill Pfeffer- General Manager-bpfeffer@elmhurstbmw.com
Worst ever dealership Sales department needs to be fired. There is a sales guy called Eugene who is fit to sell stolen cars. Pls dont step into the dealership for buying cars. Their website is junk.
Business response:
Shankar, thank you for alerting us of this issue. Our top priority is delivering 100% customer satisfaction and I'd like to extend my sincerest apologies that you left our dealership with disapproval overshadowing your experience. I would really appreciate the chance to speak with you regarding this matter so we might work towards a resolution and I can apologize again. Please contact me at your earliest convenience. Sincerely, Bill Pfeffer - General Manager - bpfeffer@elmhurstbmw.com
Poor Customer Service They don't honor mistakes when they make them. I was mis-lead by the finance department, when this pointed out to them they chose not to address it. There are alot of dealers out there, I would avoid this one.
Worst Experience ever!!! I have been to many dealers around Chicago area, and the worst experience I ever had in the dealer. The salesperson attitude was the worst and price was not even negotiable. If I have to buy a BMW I wouldn't buy from them and there are at least 3 BMW dealers within 15miles from them.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.