This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Elmhurst, IL
About this business
Location details
466 W Lake St, Elmhurst, IL, 60126, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Fraudster Fraudster..!!! They tried to cheat me with a pre-owned vehicle by promising that the vehicle had a clean title with zero accident and no damage. At first they shared me a auto check sheet with clean title. Later while signing the deal, I found out that the document which they had shared me was a corrected one. These guys would go to any extreme to earn money. So guys, please think twice before dealing with them. I am sharing you my personal experience and I even have a valid proof for that. This franchisee is shame... read more
Really Rude Dealer A Dealer that only wants your $...beware of their "Pre Delivery Inspections "...they love to charge for services they don't deliver...beware!! Stay away from this Dealer
Barbg The guy that waited on us honestly seemed bothered that he even had to get the keys to the car that I wanted to see. I own a BMW now and was interested in getting a new one, but it won't be from this dealership!
Easy service Brought my car in 2 hours early and they finished it in 1 hour and 30 min while I waited.
WORST DEALER NEVER VISIT THE DEALER..YOU WILL LOOSE THOUSANDS OF DOLLARS. NO PERSON KNOWS ANYTHING OR ANY FEATURES FOR THE VEHICLE. THEY WILL NOT LET YOU KNOW ABOUT FEATURES WHICH WILL COST MORE AND WE THINK WE GOT CAR FOR LESS.AND LATER IF YOU REALIZE THEY SAY..THAT WE DID NOT OPT WHILE BUYING AND NOW WE CANNOT INSTALL THOSE FEATURES.. I BOUGHT NEW BMW X5 FOR 68K AND FACING A HORRIBLE SITUATION NOW
Business response:
I'm discouraged to hear of your negative experience at our dealership. You left our dealership questioning our integrity, and this is completely unacceptable. I would like to personally apologize for any unanswered questions that still remain and any miscommunication between our staff members. So that I may be able to better understand the situation at hand, please contact me at your convenience. I would like to do whatever possible to help regain your trust in our dealership. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.c... read more
I WANT MY DEPOSIT BACK This is a follow up review from my previous "1 star" review posted on 10/1/2014 ago under the name MistakeX5. I'm using my cousin account to update this review as I can't log in and edit. 11/06/2014 The car that we ordered has been SOLD to another buyer. Yet, they still refuse to refunds the $1000.00 deposit. I was courteous enough not to post any names because I believe it's not a right thing to do BEFORE. The reason from the sale man Mr. Eugene Royfe and the Sales manager Mr. Irv Shender is "We are n... read more
Business response:
I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We would like to do whatever it takes to regain your future business. Please do email me again at your earliest c... read more
Consumer BEWARE! Keep your DEPOSIT! I would like to start by stating that this is the first time I'm actually taking the time to write a review on any purchasing experiences. It takes a lot for me to spend the time doing this. I stopped by Elmhurst BMW back in July 2014 looking to purchase a BMW X5 xDrive i35. They do not have one in stock to the specs that I wanted. We ended up have to specs one out from the factory. Now, to make this clear. The X5 I ordered is nothing special, just a White on Black with Package 1. It's not... read more
I pay attention to every line item Bill was attentive and kept me up-to-date throughout the entire process. He also saw to it that my passenger side window seal was patched instead of replaced (which would have cost $500+). I was provided w/a loaner car, which was very important, as my car repairs required parts that necessitated that I leave my car over night. The only questionable issue was that I was charged for windshield washer fluid, which I had replaced with a full gallon literally the day before I brought my car in. ... read more
Business response:
On behalf of our team here at Elmhurst BMW, I wholeheartedly apologize that you feel like your time was wasted and that you were overcharged. We try to make sure to satisfy every customer and take their time very seriously. I am committed to addressing this situation. Please contact me at your convenience so that we can resolve the issue. Regards, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
335i purchase The sales manager stood out in particular. We experienced an issue with the pricing our our car and without hesitation he honored the sales persons mistake--no arguing or further discussion was necessary
Business response:
Kevin, it means a lot to us that such an informed buyer would provide us with such a great review and a fantastic star rating. We pride ourselves on offering great customer service and when one of our guests takes the time to share their experience at our dealership in such great detail it helps us to know what we are doing right! We appreciate you for taking the time to share your wonderful story with everyone and we look forward to working with you again. Sincerely, Bill Pfeffer, GM Bpfeffer@eagbmwjag.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,364 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.