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BMW
- Automotive
- Encinitas, CA
About this business
Location details
1302 Encinitas Blvd, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
DON'T let them wash your car I've been going to this location for nearly 30 years, beginning with a previous owner of the location. The experience under current ownership is just OK, not what you'd expect from BMW, and not what I experienced with the previous owner. You should give other locations a try if possible. Because it's so close to my home I've been going here, but now that the full BMW warranty has expired I'll be using a different shop for mx. The car wash after a mx service WILL result in a scratched finish on yo... read more
BMW of ESCONDIDO BMW OF ESCONDIDO EXCELLED IN PROFESSIONAL EXCELLENCE IN NEGOTIATING MY NEW Z4. THIS IS MY THIRD BMW FROM BMW OF ESCONDIDO AND EVEN THOUGH I HAVE TWO OTHER BMW DEALERS THAT ARE CLOSER, THEY MADE THE BUYING PROCESS SIMPLE AND STRAIGHT FOWARD AND I HIGHLY RECOMMEND THEM IF YOU LIVE IN SAN DISGO.
Business response:
Thank you, Scott, for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (760) 335-6124. We'd appreciate the chance to make your experience a positive one.
STAY FAR AWAYYYY If I could give them 0 stars I would. We purchased a vehicle May 16, 2019. It is now September 11 and multiple calls to the dealership because our cars tags expired and they aren't doing anything about it. They gave us the excuse that the DMV person was out on maternity leave. It is crazy that its almost 4 months, we've emailed, called and driven from La Mesa to Encinita's multiple itmes. "Shelly" was supposed to do the paperwork and she doesn't reply to my emails. I wish I would have read everyone elses exp... read more
Business response:
Thalia, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
not trust worthy i bought an extended maintance package from the Encinitas BMW under false pretense . now the dealership or customer service will not contact me back . is this the way bmw handles miss information ?
Business response:
Gustavo, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Robert Townshend Have taken my BMW for a few repairs. The area where you meet with service advisors is definitely not up to par for a BMW dealership. Last time I was in (COVID-19 period) I noticed in the Office of the service advisors, 1/2 of advisors were not wearing a mask. I saw 2 service advisors talking with customers and the service advisors both had their masks below their noses. It seems as if this dealership is not taking the virus seriously. I may consider going elsewhere for my service.
Worst experience ever! ZERO stars, but I had to give them one in order to post. I bought a BMW 750i from BMW Encinitas thru AutoNation; paid for in full in October and had it shipped. The car was delivered damaged and missing equipment. It is now March and besides repeated promises, nothing has been done to rectify this situation.
Business response:
Barbara, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 335-6124 -- we hope to hear from you soon.
Horrible post-sales experience The after sales experience with BMW of Encinitas was horrible. While they were on it to sell me the car (2020 M8), I had to ask 3 times for a copy of the lease paperwork. I also requested a quote on new rims from the sales manager, two days later- nothing. They didn't even deliver two keys with the car so had to ask twice for the spare key. I have purchased at least 30 cars over the past 10 years and this was the single worst post-sale service experience I have ever had. Ever. Will never buy an... read more
Business response:
Larry, we are deeply disappointed by your experience at BMW Encinitas. If you would be willing to give us another chance in the future, please reach out to our General Manager at (760) 335-6124. We would appreciate the chance to turn your experience around.
Bmw x6 I have this car for 1year and half and steering wheel heater doesn?t work originaly and this is not just the issue the fisrt day I leased the car interior of the car has many problem and I was going to service department for a month because of ordering part from bmw , therefore this car is not fixed yet about the steering wheel heater and also when they wanted to repair the steering wheel heater they burned the steering wheel ...when I left my car to fix they gave me a loner car and I forgot to get my credit card I ca... read more
Business response:
Erfan, we are deeply disappointed by your experience at BMW Encinitas. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 240-8121 -- we hope to hear from you soon.
Unprofessional customer service Took the body shop 6 weeks to replace a fender. No updates provided at all and when I called them they would make some excuse to buy time. They said they would pay for my rental as they did not have a loaner but I am still waiting for a reimbursement. Save the trouble go and go someplace else!
Business response:
Thank you very much for sharing these comments, Amit. Please call our General Manager at (888) 240-8121 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,537 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.