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BMW
- Automotive
- Encinitas, CA
About this business
Location details
1302 Encinitas Blvd, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
BMW Encinitas recall / gift Promised gift for coming in for recall. NO GIFT offered or given! Parts no available for second time and had to be ordered.
Business response:
Hi Dan, we appreciate you taking the time to respond. The staff at BMW Encinitas take our reviews very seriously. If you are willing, please call our General Manager at (888) 240-8121 for further assistance with moving forward. We hope to hear from you soon!
Predatory or disorganized! I have been leasing BMWs since 2007. And I basically dealt with most dealerships in San Diego. This has been by far the worst experience I have had with a BMW dealership! On the surface, they are extremely nice and they promise you the moon. They are not rough and standoffish. Instead, they are all smiles and are very “accommodating to your needs”. That is when you should be very careful! As I mentioned, I have leased several cars over the years: usually when the lease is near its end, I start shop... read more
Business response:
Hi Fadi. thank you for taking the time to leave us your honest feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 240-8121 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Awful experience with leasing I just completed a 3-year lease of a 2016 435i that I leased from this company. Upon return the car had 11,552 miles on it and was in superb condition. Nothing beyond what a reasonable person would think a 3-year old car with this low level of mileage would have. Nonetheless, they "nit-picked" some VERY minor scratches in a couple of places (e.g. bottom of front bumper) and charged me an extra $400. I consider this a rip-off that reflects badly on not only this dealer but BMW overall.
Business response:
Thank you for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 240-8121 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Worst car service experience by far BMW of Encinitas was by far, the worse car service experience, i have ever had. From very horrible customer service, and incompetent personnel, with a very uninvolved attitude all around. I was asked to changed my original appointment, to a later day (5 days later) to be guaranteed a car loaner, the person i spoke to on the phone promised me a loaner, she stated " it will be waiting for you" Everything started right at drop off, the service person that was assigned to my car, was gone, no ... read more
Business response:
Hi Jaan, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 240-8121. We hope to hear from you.
x1 service customer service on the phone is not friendly but the rest is great
They will steal your money! They will steal your money! They even tried to sell me a BMW where the A/C wasn't working! I purchased a CPO BMW i3 back in Feb 2017. I was pressured into purchasing their extended maintenance warranty. They said I could cancel whenever I wanted for a full refund. I started down the quest of canceling the extended warranty just a couple weeks later. It is now August 2018 and I have been trying to get my refund ever since. I've call them and went into the dealership countless times and ea... read more
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (760) 335-6124 to discuss what we can do to help.
broken certified car and broken service I bought a certified M4 with engine light on, since I have to go back to San Jose on that day, I did not do the repair in the dealership. I was told that I could check this issue in local BMW. When I check this out in BMW Steven creek last week, it was caused by broken wires near the engine(most likely caused by rodent damage) with a repair quote of 2900 dollars. I contact the sales manager in Encinitas today and try to figure sth out. He told me that it has been too long and too many ... read more
Business response:
Xiong, thank you for leaving this detailed feedback about your experience with our dealership. We are disappointed to hear of the troubles you have experienced with your BMW. If you are willing, please call our General Manager at (760) 335-6124 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Do not trust Do not trust these guys. We bought out our lease from them and were pushed into an extended maintenance package because we were told we needed new breaks and rotors now or very soon. The guy even stated that we would be able to get these done twice before the package expired, he said they could change them as often as they wanted (not true they are limited by BWM, do not fall for this trick). We are 15k into the extended maintenance package, have brought the car in three times they now they are refusing to repla... read more
Business response:
We are deeply disappointed by your lackluster experience at BMW Encinitas. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 335-6124 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I'd like to review my X3 but... I bought a 2018 X3 with just about every feature and package available in early December 2017. The sales team was a little pushy but still very courteous. Overall, the sales process was just shy of enjoyable. The sales team was knowledgeable and really enjoyed the product they were selling. I loved my vehicle, for about 3 weeks. I had a tire pressure sensor malfunction warning so I took the car in for service a little less than a month after I bought it. That's the last I saw it. It's been in ... read more
Business response:
Thomas, we are deeply disappointed by your lackluster experience at BMW Encinitas. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (760) 335-6124 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,537 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.