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BMW
- Automotive
- Encinitas, CA
About this business
Location details
1302 Encinitas Blvd, Encinitas, CA, 92024, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
BMW least reliable cars I've ever owned Purchased my 2015 X5 w/ 50k miles on it less than 8months ago. Have brought it in (under warranty THANK GOD) 4 times already. So far, BMW has had to replace both turbos, top end, bottom end, and exhaust system, among other lesser items. Just the turbo replacement alone would have been $15k w/o warranty. Before this car, I had a 2008 335i convertible. Many, many repairs were needed, finally traded it in w/less than 75k miles on it because the needed repairs were too much. Sticking with ... read more
steve@burnsfinancial.com Purchased an 2020 x7 that was sold to me as a new vehicle and it wasn't. When I tried to join BMW Connected they could not set me up because they said this was now a fleet vehicle. Meaning the dealer had used this as a demo some way. No one ever disclosed this to me. When the contract was drawn up it was not at the agreed upon price, but I was just signing quickly and didn't notice. When arriving home I did notice and came back and met with Steve and we negotiated some consideration. I was not please... read more
Business response:
We regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (888) 240-8121 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Couldn't duplicate issue I experienced My car has intermittent issues with heater on passenger side not working, they could not duplicate it. So it's wait and see, To be fair, When I dropped it off, the car heater was working the week before it was not. You would think the computers would let you know what the issue is. I dropped it off on Tuesday at 2pm I never heard back from service until after 5 pm the following day after I called twice to see if they found the issue. That is not usual for this department
Business response:
Hi Claire, thank you for taking the time to let us know how we did. If you have any further questions or concerns for us, please do not hesitate to give us a call or stop by. We're always happy to help! Have a great day!
Short Term Sale Long Term Loss Sales team was dishonest about the 530e and when I returned it within 72 hours because the battery dies after 30 minutes they pretended like the car was defective. The service team confirmed the car was not defective. The dealership offered to let me swap it for a 530i but insisted I make a hurry up decision and was not allowed to transfer the car from another dealership or order the car I wanted from BMW. So I was forced to take a car I did not want for 3 years.
Business response:
Thanks, Kris, for leaving us this response. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (888) 240-8121 to discuss what we can do to help.
Go to ANY other BMW Dealership This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue. 6/24 when I received a notice from the DMV. I... read more
Really Nice Guys, but Not a Good Experience The guys I worked with were all really nice guys, but communication was spotty at best. I purchased the vehicle out of state, which is a challenge in itself. They made me feel very comfortable in the process, but once the cash was in and the financing closed, things really went down hill quickly. They had the car shipped to me, but they forgot to include the temporary license plate. Additionally, the deal has been closed for 10 days, and they still haven't sent me my paperwork. Ove... read more
Business response:
Thank you very much for sharing these comments, Tyler. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (888) 240-8121. We hope to hear from you.
New 2018 340i xDrive Lease from BMW Encinitas After 14k miles and 18 months the rear brake pads needed replacement - a very abnormal maintenance issue - due to inner pads wearing out 3x faster than outer pads (3.7mm remaining vs. 10mm). Front brake pads are supposed to need replacement much faster than rear, yet they had at least 24k miles left. After spending many hours at dealer and on the phone, neither dealer nor BMW could explain why, or accepted responsibility for faulty rear brake pads. My guess: they put cheap pads o... read more
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 240-8121 to discuss what we can do to help.
Incompetent Finance Dept - GO TO ANY OTHER BMW This is the 3rd BMW lease, but my 1st experience with Encinitas. I came here because they had the car I wanted in the color I liked. 4/27 I swapped out my old lease at Encinitas. All miles over were to be washed away, there was no balance to be carried onto my new deal. Over the next couple months I continued getting calls from BMW financial saying my old vehicle was not out of my name. I contacted my sales rep (Esan) 2-3 times regarding this issue, the last was 6/24 when I rece... read more
Business response:
Hi there, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (888) 240-8121 to discuss what we can do to help.
Lack of communication I made appt for a recall in which I had received a letter stating that a resolution was found and repair could be made. No one bothered to inform me that the part is still not available so I woke up early on my day off to drive 40 min to just turn around and head back home. Communication should be key.
Business response:
Thank you very much for sharing these comments, Barbara. If you are willing, please call our General Manager at (888) 240-8121 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 1,537 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.