BMW

sigmaman 

on DealerRater

12 years ago

There is a thief in the service department! Do not leave any valuables in your car when you get your car serviced here. My USB was stolen during a brake job. The USB was connected in the center console for the radio. They had no business looking in the center console to do a brake job. That means someone purposely was looking thru the car to find something to steal. Called the service advisor back and was told he was going to tell the manager. Manager never called us back. I'm not pissed about the cost of the USB. They cost ... read more

visalia09 

on DealerRater

13 years ago

Absolute worst experience I have ever had in a professional environment in my life. I was planning on purchasing two vehicles from this dealership and had set a final purchase price with the owner, Vick Surroz. Upon payment, he suddenly increased the price of the purchase beyond an additional 15 thousand dollars and stated that he mistakenly misquoted us and for some reason had forgot about taxes. This was after most documents were signed and we were ready to go out the door. We then spent the next three hours deciding on a ... read more

dennisp 

on DealerRater

13 years ago

I came in ready to purchase a new car. I was considering the BMW 650 and had test driven Range Rover Sport, Mercedes CLS 550 and a Jaquar XK just a few days before. Wanting to look at all options, I contacted your dealership and arranged to come in and look at the 6. I really was leaning towards the 6, because my husband has owned 2 previously, and currently our family owns 2 BMWs. a X5 and 335i for our two sons. We have been very satisfied with BMW, but have never visited your dealership in Visalia. We chose your dealership... read more

bettergirl 

on DealerRater

13 years ago

I guess it really is all about the money. Greed is good. They were extremely friendly UNTIL they got my check. Then they became non-responsive. In emails the day after the purchase, the salesperson trivialized the concerns I had with a blinking safety light on the car as well as significantly low tire pressure and other minor things that could have been quickly addressed if they had bothered to care. The "check up on satisfaction" call I was supposed post-purchase to receive never came. I had to send some documents to the fi... read more

BMW.Owner 

on DealerRater

14 years ago

TOTAL CON ARTISTS. Had an agreement confirmed over the phone, in writing, and in person for over four months for the purchase of a limited production model. Vic Surroz and his associates then tried to craft a story about me needing to pay $10,000 over MSRP to match a supposed offer from another customer. Vic somehow "forgot" the deal we had in place and even the conversation we had IN PERSON four days prior confirming the order, color, options, and price. I had other options to pursue this limited vehicle, but Vic assured me... read more

Freckle80 

on DealerRater

15 years ago

I took my car into service, was charged $117 just to look at it and then was charged my deductible on top of it for repairs. When I confronted Vic Surroz about it he was not helpful and did not care one bit about my problem, pretty much let me know where to go. Great customer service on his part!!!! Will never use BMW of Visalia EVER AGAIN! and have also let my family and friends with BMW's not to go there!!!! They have agreed not to. 

ez056698 

on DealerRater

15 years ago

Ordered an X6M from the factory. Apparently, salesman miscalculated the residual value and underestimated the monthly payment. However, the deal was reviewed by Vic Surroz, and the car was ordered. On day of scheduled delivery, salesman told me that they could not lease the car for the price that was agreed upon. I'm waiting for a refund of my deposit.