BMW

TJT 

on DealerRater

10 years ago

I took my 2007 3 series in for the yearly service. I made it CLEAR that I wanted a complete check. The vehicle was returned to me with a clean bill of health. However it did now have a cracked windshield. I inquired about the window and was told "that can happen".... Two weeks later the "service" lite came on. I call the dealer and they stated it must be a mistake and someone must not have reset the indicator. I took the vehicle back for service and was told it needed new front brakes, had an oil leak and the window would be... read more

euroman7110 

on DealerRater

10 years ago

I've had a BMW since 2008 and on my most recent visit it required some expensive repairs. While the repairs were being done, I wanted to see what I could get as a trade in if I was to lease a brand new vehicle or purchase a certified 2 year old car. I was completely floored when they offered me about $2000 less than what the Kelley Blue Book and Edmunds.com lowest price. Yet, for their Certified Used car they are asking over $2000 more than the maximum value according to KBB and Edmunds. If you expect me to pay you more than... read more

Gopal 

on DealerRater

10 years ago

Terrible experience and terrible dealership. Everything they said and promised was untrue. I was told my X3 has a M Sport package but it didn't when I showed up. I was told my car had a 6 year 100k miles warranty which wasn't the case either. Everything that the dealership told me was false when I signed the papers and there was no way for me to revert anything. Warren Nakamura promised to take care of the registration and titling process but after 15 days of buying the car all I hear is i don't know when it will get done an... read more

pamelak22 

on DealerRater

11 years ago

Returned new X5 to Erhard to investigate the fact that speedometer is not accurate. Reaction was one of 'surprise', 'you must be mistaken', etc. They kept vehicle for 5 days and we then discovered the defect has been known by BMW and dealers since 2012 and many other customers have had the same complaint. The Erhard MO in this cases: Deny, lie, stiff-arm then shrug when caught. Speedometer doesn't work and we were not even offered so much as a car wash for keeping our car for 5 days while they perpetuated the deception. 

JLbc01 

on DealerRater

12 years ago

I want to make it clear this negative review is not because the dealership couldn't match the price, that I completely understand. This review is because of the honesty of the salesperson (Paul Billeci) and the lack of service from the Erhard service manager (Robert Cornwel). It is a shame that if you are open and honest with a sales person that they cannot be honest as well. I recently called and spoke with Paul Billeci of Erhard BMW of Bloomfield Hills, about a X3 I was interested in. I told him that I already negotiated a... read more

2tall 

on DealerRater

21 years ago

I went up to the front desk and asked to speak with someone about the new 6 series and the lady said "let me check". She calls the manager, whispers something that I can't hear and gives me a "no one is available to speak with you today, here's a card, call back on Monday", which was total bull, because when I called the previous week on the phone they were more than happy to set up an appointment. I had her ask again, to which the answer was no, so I went around her and talked to a salesperson, who was a young guy like me (... read more

e46fanatic 

on DealerRater

22 years ago

not a friendly dealership at all. everyone is very snobbish there. as far as service goes it seemed fine i just had my oil changed. another thing is their prices are incredibly overpriced. they wanted 1300 for an mtech kit which can be ordered from other dealers for 900. They also gave me a price for m3 mirrors without the motor or glass of 500. they gave me the feeling that i wasnt good enough to be walking into their dealership