BMW

dehkordi 

on DealerRater

5 years ago

"I was charged $966 for a break pad! They changed break..." I was charged $966 for a break pad! They changed break drum and break flued for $500 without my permission. On my other car, they charge me 650 for fixing a flat tire. When I ask why you the repair cost went up? they said because it is BMW. They are not honest. 

sam 

on DealerRater

5 years ago

"Couple things might help to improve your service:*..." Couple things might help to improve your service: * Workpaper should be done with car service, you can't leave service center without documentations. * When any Technician programing iDrive, he or she should wear gloves, because my whole dashboard is smudge with grease and finger prints. * Cars should be checked before and after services for any potential scratches. 

Jacquie 

on DealerRater

5 years ago

"The follow up and follow through was poor. I rarely feel..." The follow up and follow through was poor. I rarely feel as if my satisfaction is a priority. My car was returned and the plastic pieces surrounding the component that was replaced were not in place. The door in my trunk that covers the electronics was not replaced either. My door lock settings were changed. When dealing with my service rep it always appears that he would rather be doing something else. In fact he does do other things. For example, his phone rang ... read more

andrei 

on DealerRater

5 years ago

"My service advisor Bob, did a great job. Friendly and..." My service advisor Bob, did a great job. Friendly and efficient. On the other hand, Jeff the used car manger, needs to be let go. On two different occasions he has been very disrespectful and doesn’t provide the quality one would expect from BMW. Because of Jeff’s actions i will no longer bring my business of 7+ years to the Erhard group. 

jamesmo 

on DealerRater

5 years ago

"Poor salesman. the salesman did not know about the car..." Poor salesman. the salesman did not know about the car he was trying to sell. I knew the model that I wanted but I did not know the trim that would give me all of the features that were important to me. I thought that a high end car like the BMW would have the features that I wanted so I didn't ask. I was wrong! A smart salesman would have asked me what features were important to me. His only concern seemed to be just to make the sale. Now I am stuck with a car that... read more

no1femp 

on DealerRater

5 years ago

"My SA was friendly, But kept my vehicle 6 days and only..." My SA was friendly, But kept my vehicle 6 days and only after I called him to check on my vehicle could only tell me if you spend $1500 it might solve your problem. We'll undo all the new parts replace them with all new parts and maybe just maybe. I thought that's why you should use certified BMW techs to fix the problems. WOW... 

d.green70 

on DealerRater

5 years ago

"When having service it would be nice to have your..." When having service it would be nice to have your technician put down Floor mats.. my floor mats were dirty on a car that was immaculate!! You are a BMW dealership.. have respect!! 

sq8 

on DealerRater

5 years ago

"Agreed on a deal via email, then they completely ghosted..." Agreed on a deal via email, then they completely ghosted me. I've sent numerous emails to both Shannon and Steve but not one of them took the time to reply. I've even called and left a voicemail and no one returned my phone calls or text messages. Stay away from these guys. You will have to chase them too! 

Erik 

on DealerRater

5 years ago

"Just an average experience" Service was fine- nothing special, nothing poorly done. However, I was concerned about the number of customers not wearing masks during their time in the waiting room. I would have expected the associates working at the dealorship to encourage all individuals to wear their masks. I ended up sitting outside the actual waiting room.