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BMW
- Automotive
- Mountain View, CA
About this business
Location details
150 E El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
BMW Broke My Car and told me they didn't do it! Auto Nation BMW of Mountain View did a bunch of repairs on my vehicle damaging crucial component without telling me, returning my vehicle hazardous to drive for the whole engine, not following proper procedures and showing signs of neglect and incompetence. I have a 2004 BMW X5 3.0i and I went to this dealership for a check up and to use up my extended warranty to change some leaking oil gaskets. They performed a oil filter housing gasket repair, oil pan gasket repair and a win... read more
Disappointing service at BMW Mountain View BMW Mountain View tried to sell me services that were not needed especially when the car was under warranty (less than 4 yrs old). Fuel injection cleaning- as soon as they saw the car - without starting the car? They insisted that in the long run it helps the engine. Alignment - This was even before anyone checked to see if the tires were worn unevenly or the car handling was not optimal. The dealership tries to sell such services to unsuspecting customers. Keep away from this deale... read more
meh, don't go here. This review will be in two parts. Buying and service. Buying: My buying experience here was mixed. The sales person I dealt with was good enough. Very nice and no pressure purchasing experience. He was very helpful. Not always 100% knowledgeable, but can't expect everyone to know everything about every car on a huge lot. I'd give him like a B- for his knowledge and an A for his personality. The big hiccup in our purchasing experience came when we stepped into the finance room. The sales person had an offe... read more
Business response:
Hi, customer service and professionalism are of great importance to us, and we are disappointed to hear of your lackluster experience at BMW of Mountain View. If you are willing, please call our General Manager directly at (650) 200-0149 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Best customer Service! This is my first BMW. Wow!!! Love my new X5!!! What I really liked was how nice, helpful and considerate everyone involved was. I didn't feel pressured or taken advantage of. I would definitely buy another car from MV BMW :)
Not Reccomending!! The salesperson did not have time for us when we arrived at the appointed time. The advertised information published of the car is incorrect and the salesperson at the dealer does not know anything about the car, including the model. The car was a 2004 model, but was advertised as a 2005. Also, the car was a manual shift, but was noted as an automatic on the ad. It was a complete waste of time for driving 35 miles from San Francisco to this dealership. I would not go to this dealer again and or recommend i... read more
Business response:
We appreciate you taking the time to review your experience with our location. We want all our customers to feel that their salesperson has made them a priority. If you would be willing to give us another chance in the future, please reach out to our General Manager directly at (650) 200-0149. We would appreciate the chance to turn your experience around.
Great service Everything was good except for the checkout. My repair was over $3,000 so I moved my money to my checking account to pay by debit. The girls at the counter said BMW doesn't take debit. The card I gave them is a credit or debit card and they also said the credit card didn't work. Since I didn't have my checkbook. I had no way of paying. I had to have your shuttle take me to a Wells Fargo bank so I could get a cashiers check. Once I got that the check, girls at the counter tried to put it thru and they said it wa... read more
Very happy with Michael Gervacio Michael G. was great. He was professional and nice. He was very helpful and thorough in explaining features of the vehicle and responded emails very quickly to answer questions we had after we bought the car.
Business response:
Thanks Daihong, for leaving us this positive response. However, it looks like you indicated a low rating, if there is a way we can improve please contact our General Manager at (650) 200-0149 to assist you.
Desperately seeking answer I bought a new 2010 x3 from this dealer. BMW has made checking the coolant level in this car very difficult. The cap is located in a hard to reach and hand scraping place. I check it once in a while and notice that the fluid level is lower than normal. I topped it off once. I became more worried so I would check it more often. Last two times that I had been at the dealer (during the annual oil service), I asked them to look into the low fluid level. Both times, I have been told that they couldn't f... read more
Disappointment I purchased a used hard to find car from this dealership. The whole process was dificult, the car was not ready after I went through the buying process and I have been waiting for the service deaprtment to schedule a service with me three weeks later. This dealership is part of Autonation, a very large network of dealship. BMW expects more from your wallet and I expect more from thier service. I will not shop at any of Autonation dealerships in the future.
Business response:
Cooper, We are very sorry to hear that this was your experience at our dealership. Please give us a call at 888-805-6387 and mention this review-- our General Manager will work with you to make it right. Thanks for this feedback and we look forward to hearing form you soon.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 6,443 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.