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BMW
- Automotive
- Mountain View, CA
About this business
Location details
150 E El Camino Real, Mountain View, CA, 94040, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Air bag recall Construction is being done, the facilities is not what you would expect from a BMW dealership....maybe when the construction is complete I would then recommend this dealership.
Mr. K I would not buy another vehicle from here, if it wasn’t for them not having me sign all of the proper paper work they would have gotten away with a bogus deal, and the GM told me that he would not help me , until that was of course when I informed him that all of the documents had not been signed , and he had to restructure the contact. Shady business deal all around.
Worst BMW sales experience Sales person had no knowledge loyalty programs or how employer discounts work. Just kept me sitting for hours while he chatted with his fellow sales guys..
Business response:
Hello, thank you for leaving this detailed feedback about your experience with our dealership. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (650) 200-0149 -- we hope to hear from you soon.
Terrible First, this location is shockingly run down. Second, the customer service is poor. I received a call that my car was ready. I said I would “be there in a few minutes” to pick it up. When I got there, no one knew where my car was and there was no real sense of urgency or concern about figuring it out. I waited 30 minutes and finally was told my car was being washed. When I got my car, it looked like hell (nice wash), and was parked behind another car so I had to wait another 10 minutes for them to find the owner of t... read more
Business response:
Anna Marie, thank you for leaving this detailed feedback about your experience with our dealership. We are disappointed to hear you had a poor service experience and apologize for the wait time. If you are willing, please call our General Manager at (650) 200-0149 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Extremely poor service I contacted the lot and inquired about the vehicle and then filed the finance application with Ardavan Ghassemi. I finally received financing options after it was released from service, over a week later. I started to make the necessary financial preparations to have the vehicle shipped and insured. I kept the salesman aware of my actions and express my intent to purchase the vehicle. To my surprise, i checked back two business days later and the vehicle had been sold with not even a notification. So b... read more
Do not deal with Ardavan Ghassemi!!! Contacted the lot and inquired about the vehicle and then filed the finance application with Ardavan Ghassemi. The vehicle was actually in service during this portion. I finally received financing options after it was released from service, over a week later. I started to make the necessary financial preparations to have the vehicle shipped and insured. I kept the salesman aware of my actions and express my intent to purchase the vehicle. To my surprise, i checked back two business days l... read more
Business response:
Claude, it's upsetting to hear that your experience was anything but stellar. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (650) 200-0149 to discuss what we can do to help.
Not good at all I needed to get recall service done and get certificate to renew registration, which was required by DMV. From the receptionist who made an appointment for me till the cashier at the end of the process, most of them had no clue about it. Only one person generates certificate, and only one another person know about he does it. Took a week to service my car.
Business response:
Thanks for the feedback. We strive to provide excellent service to our customers at BMW of Mountain View. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (650) 200-0149 -- we hope to hear from you soon.
Disappointing experience The sales person was fine. The finance department was dreadfully slow and I had to come back to resign documents because of the way the name was on my trade in. They detailed my new car and delivered it with tires that was 10lbs below the recommended PSI. I return to bring back my second key from my trade in and get the tires inflated. A different salesperson than the one I bought the car from takes my car for a joyride WHILE I AM INSIDE. Fills the tires with air, does not place two missing valve ste... read more
Service Every time I come I wait way too long. Hours out of my day to get a recall done. Very frustrating.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 6,443 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.