This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Chicago, IL
About this business
Location details
1035 N Clark St, Chicago, IL, 60610, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I would like to commend Shawn (Perillo on Clark) He was very helpful and pleasant. He is an asset to your company. Good job. Thanks
Business response:
Thank you for your great feedback, Moe! We are glad to hear your recent service visit with Sean left you completely satisfied. Sean and the rest of our service team take great pride in being able to make sure our customers always receive the helpful, pleasant and honest service they deserve. We truly appreciate your business, and are looking forward to working with you again in the future!
I recently was in the market for a new car and was looking at BMW and Audi. While I eventually did choose the Audi, salesperson Peters Mers provided me with an outstanding level of customer service and non-pushy sales support. You could tell that he was passionate about what he does and extremely knowledgeable with regard to the cars he sells. If I find myself looking for something down the road or have a friend who is in the market, I wouldn't hesitate to send them to Peter at Perillo BMW.
Business response:
Thank you so much for taking the time to share your feedback, Steve! We are glad to hear that Peter did such an excellent job at providing you with the great customer service you deserve. Peter and the rest of our team take great pride in being able to truly guide our customers to the perfect car for them. Even though we did not get your business this time, we truly appreciate your kind words and recommendations. Please do not hesitate to let us know if there is anything more we can do for you!
Bought our BMW 3 Series a little over a year ago. First off, it's a great car. Have had several BMWs, and Perillo is the best dealer we've worked with. We had just moved back to Chicago, stopped in knowing exactly what car we wanted. Started briefly with another salesperson who suddenly had to deliver another car, so we were turned over to Sebastian. We were glad. Sebastian is very professional and caring, and knows the line, and how things operate. Nothing is too much for him to do for you. He considered what our needs were... read more
Business response:
That is wonderful to hear! First off, welcome back to Chicago! Secondly, it is wonderful to hear that Sebastian was able to provide you with the caring and professional service, coupled with his highly extensive knowledge of our great BMW's, during your recent visit to our dealership.Sebastian and the rest of our staff strive to make sure our customers' wants and needs are truly so that we can help guide them to the absolute perfect vehicle for them. Thank you so much for your continued business. Please do not hesitate to le... read more
Last year, I left living in the northern suburbs for over 35 years and came back to live in the city. During that time, I was spoiled by the way various dealerships would pamper their clients. I have to say, the people at Perillo are doing the same thing. In my limited experience of purchasing a new car this January, everyone from the sales staff, managers, service department and porters have adopted me to make sure that I receive prompt care and good service. Hopefully, living in the city with Perillo two miles away will ma... read more
Business response:
Thank you for sharing you excellent comments Larry. It is great to know that we are able to bring the suburb style of service to the city. We are happy to hear that you are completely satisfied with your car buying experience at our dealership. We strive to make sure that all of our customers receive the absolute best service and car that they deserve. We hope that you enjoy your new vehicle! Welcome back to the city, and welcome to the Perillo family!
I took my 2011 BMW X5 50i in to check to see if it was eligible for the new customer care package issued by BMW. After a few days, we found out that it was eligible and needed to have quite a bit of work done on it. It took a while to get the parts in and over a week to do all the work. Danette was great through the whole process. She kept me informed along the way and also made sure I had a nice loaner car when I needed it. My car is running better than ever! Thanks to BMW for issuing this customer care package and Thanks D... read more
Business response:
Ben, thank you for your great comments! It is awesome that we were able take full advantage of the customer care package as well as receiving such great customer service from Danette. We happy to hear that your X5 50i is running better than ever. We appreciate your business and look forward to seeing you again soon!
Danette is always a delight. My engine light came on over the weekend . When I brought the car for service, I was out in a few minutes which I appreciated that day. When I picked up, she came into the cashier office to answer a question in addition to giving the cashier the answer over the phone. Thank you, Danette. I have been having my cars serviced at Perillo since 1986. Danette is one of the best!
Business response:
Wow! Thank you so much for taking the time to share your comments. It is great to hear about all of the great service that you have been getting since 1986; and to have Danette as one the best in nearly three decades is fantastic! We truly appreciate your continued business and we always look forward to your next visit!
When I started my car the past Saturday, the service light regarding low coolant came on. I stopped by Perillo BWM without an appointment around 7:00 a.m. the past Monday and Angelo took care of the coolant along with having the engine oil changed (which was due) and replaced the failed motor behind the passenger side mirror. It was a pleasant experience and they also did an excelletn job in cleaning my car both inside and the outside. Fantastic! Angelo was a big help and I high recommend him and Perillo BMW to take care of ... read more
Business response:
Thank you so much for your comments! It is great to hear that Angelo was able to get you fixed up and back on the road quickly, with that great clean car look as well! We truly appreciate your business and look forward to seeing you again in the future!
It is always a real pleasure dealing with the sales and service people at this dealership. My Advisor, Brad Inguagiato was terrifc and on top of the entire situation. Thanks for a great job.
Business response:
Thank you for the comments Jay. We are happy to hear that Brad was able to provide you and your vehicle with the service that you both deserve. We truly appreciate your business and look forward to seeing you again in the future!
The bad news is that I had to take my car in for service. The good news is that I took it to Perillo. These guys are courteous, professional and genuinely care about providing customers the best possible experience. I was in a real pinch having no luck trying to find a towing service on a brutal winter day. I contacted the service manager (Israel) and he was able to make arrangements for getting the car in the shop and then Mario was able to secure a loaner so I can have a vehicle for the weekend while the car was in the sho... read more
Business response:
Thank you for taking the time to leave such great comments. We are glad that Israel and Mario were able to help get you out that pinch. We, here at Perillo, pride ourselves on being able to provide the absolute best care and service that our customers deserve. We appreciate your business and we look forward to Mario taking care of you and your GT in the future!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.1 star rating with 1,576 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.