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BMW
- Automotive
- Denver, CO
About this business
Location details
1040 S. Colorado Boulevard, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Quick, helpful and painless Connor was very helpful in answering my questions and explained the many differences throughout the process of building our new X7. Can?t wait until we receive it!
Business response:
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
FAST to sell me a car; SLOW to help with details Very poor. I received no help once they had my check in hand
DO NOT do business with this dealership! Background on my situation: I took my leased car in to have a jammed seat belt latch fixed and was given my car back without the latch fixed and with a low tire pressure indication light on, which turned out to be a flat tire. I did not have any indication lights on when I dropped my car off nor did the dealership communicate this or any indication lights were during the two days they had my car in their possession. When I reached out to the general manager about it (Edward F.) he was... read more
Steal my son money My son when to look to buy an used car. He ended up buying it and after waiting more than two hours for the paper work, he got the car. 20 minutes later the car stalled!!! It’s been 4 days no car status. After paying $15k cash my son still has no car!!! They didn’t offer him a loaner or even an apologies!!! Be aware!! Is this the service you expect?
D- Rating with Better Business Bureau There are many car dealerships in the Denver area. I strongly discourage anyone from purchasing a vehicle from BMW of Denver Downtown! BMW of Denver Downtown has a D- rating with the Better Business Bureau. I wish I had reviewed their profile before I chose to purchase a vehicle from them; it would have saved me months of frustration and struggle. I purchased a used BMW from this dealership in August of 2019. It took 14 months for the dealership to properly file a title application with ... read more
Business response:
Kim, Thank you again for another review. We have documented everything we did to assist you. In October, per your request we sent the documents directly to you (with a fedex tracking #) because you moved. You drove your vehicle without going into register it. Then unfortunately you were in an accident and totaled your car. Because you decided not to register your vehicle, the title paperwork was not processed causing the issues you experienced with your insurance company. We have stayed in touch with you, and had to re-do ma... read more
Uncomfortable purchasing experience Warning! If you plan to purchase a BMW from this dealership, you may want to learn my experience here. I bought/leased a new BMW from BMW of Denver downtown in November 2019. Here are the facts: 1) I steppedin the shop before 1pm in the early afternoon, and made decision on a brand new BMW 330i at about 2pm, they said the documentation will take half - one hour, however, i am still sitting there until6pm. 2) They charged100$ for the first three year maintenancefor my brand new 330i, this s... read more
false advertising for over 4 weeks Denver BMW has shown this 2019 X5 as coming soon Stock: 99KLL31349 VIN: 5UXCR6C50KLL31349 when contacted the dealer says it is sold but they keep it advertised on cars.com they show it as 1 mile indicating new but the carfax shows over 5k miles. don't waste your time with these jokers.
Business response:
JR, Thank you for bringing this to our attention and we apologize for the frustration. Sometimes we have IT issues however, we were able to correct this after reading your review. It was honest mistake. Hopefully we can assist you in the future and you will be willing to change your rating. Thank you, Ed Freehart, GM 303-759-0277
Awful customer service after buying! Incredibly disappointed in customer service. We purchased a vehicle in June and are STILL waiting for them to send title paperwork to the DMV. Our temporary tags are about to expire. They do not return phone calls. Only one key was provided at the time of sale, and we were told to follow up with the service representative who would set us up with an additional key since it would be covered by warranty. When we followed up, the service representative sent a brief email response directing u... read more
Business response:
Lannea, I apologize for your frustration. I was under the impression my finance team resolved the concerns you had. If this is not the case please contact me directly. Thank you, Ed Freehart, GM
Check out June 2020 'Service Dept. review on YELP Left a lengthy review on Yelp, Service Dept has become a mess....and way before Covid. They simply don't do what they say they will do. Thats pretty simple and very significant.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 4,336 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.