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BMW
- Automotive
- Denver, CO
About this business
Location details
1040 S. Colorado Boulevard, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
BMW of Glendale aka Downtown Denver After I paid with another Service Adviser (Since mine was at lunch) she didn't even bother to get my car and i had to sit around for 30+ minutes until my adviser came back from lunch. Also this is the 2nd time that the car wash was not working, so I got into a HOT 90+ Outside and Dirty Car!! NOT a Good Experience at all!!
Business response:
Jane, thank you for taking the time to leave us this detailed feedback regarding your experience with our service department at BMW of Denver Downtown. We truly appreciate your input. If you would be willing to give us another chance, we would like to have you contact our general manager, Ed Freehart, at (855) 206-5340 to discuss ways we can better serve you in the future. Thank you and we look forward to hearing from you. -Your BMW of Denver Downtown Team
Murray Motors BMW Service I gave my cell phone # to text when car was ready, instead my husband's cell phone was texted. When I picked up my car, it appeared there were many associates who could assist me but it took a while to get help. Then I had to wait an additional 15 minutes for my car to be delivered to me. Overall poor service.
Business response:
Hi Robert and Kathy, We sincerely apologize for the miscommunication regarding your husband?s cell phone number and for the lengthy wait you had during pickup. I would love to speak with you directly in order to rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
Nice place with unexperienced staff. This is my 3rd BMW and the most complicated lease process , my biggest concern was the lease price which changed from $197 to $327, i was quoted 197 dollars at first and when i was closing the deal the next day i was told there was a mistake and the actual monthly payment is 327 dollars!!!! i was going to get few more i3s for my staff but i don't think this dealership would earn that business.
Business response:
Hi Mohammad, Thank you for taking time out of your day to call our attention to this situation. I apologize for the mistake on our part and the confusion. I would love to speak with you directly in order to rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
online sales Got an email from the head of online sales. The email address you supposedly use to correspond with him doesn't work. Great! Spent 2 hours looking at an X5 M online and then called to talk about price after sending an email to some woman asking about he car. She had no record of the email so didn't know who I was; she couldn't call up the car on the computer and then she told me the car I was interested in had been ordered for another customer and was sold. Why was it still on their website? She said that was co... read more
Business response:
Hi William, Thank you for taking taking time out of your day to review us and comment on the lack of efficient communication you received. I would love to speak with you directly in order to rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
Horrible Customer Service Absolutely horrible customer service. They treat you like a number...no attention to detail what so ever
Business response:
Hi Jason, Thank you for taking time out of your day to call our attention to the poor service you received during your visit. We sincerely apologize as we strive to treat every guest with service that exceeds expectations. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
Really poor customer service These folks will happily sell you are car, but service is horrid. They have a superiority complex that is difficult to take. Although I am in the process of buying a new car, the next one will not be a BMW because of the service at this dealership.
Business response:
Hi Price, We sincerely apologize for the poor customer service you received from our staff. We strive to ensure each of our guests receives 5 Star service during their visit and we are so sorry that was not the case with your visit. I would love to speak with you personally in order to learn more about your visit and rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
Terrible Service Absolutely no service. They will not take any kind of offfer whatsoever. Chat agent Cathy didn't do much to help. Their manager apparently doesn't care.
Business response:
Hi Omid, We sincerely appreciate you calling our attention to the poor service you received during your experience with us. Our staff strives to ensure each of our guests receives 5 Star service and we are so sorry that was not the case with your visit. We would love to speak with you personally in order to learn more about your experience and rectify this situation. Please call me at 303.759.0277 at your earliest convenience. I look forward to hearing from you. -Edward Freehart, General Manager
service visit Had a battery problem; had to come back a second time within 45 minutes but the work was then done beautifully and quickly. Called at 2 p.m. about battery - no call back until 6 p.m. - a little slow; meanwhile, I had taken the car in and the work was done.
Business response:
Hi Beth, Thank you so much for the great review and for taking time out of your day to let us know about the service you received. We appreciate your feedback and we hope you have? a wonderful day! -Edward Freehart, General Manager
Well Treated - but Pricey Intermittent headlights on left diagnosed as bulbs going out - $650 Radiator hose - $350 Couple of other items - Total bill - $1,800
Business response:
Thank you for the great review! WE sincerely appreciate your feedback on your experience and we are so glad that you received excellent service during your visit. We understand your frustration with the pricing being higher than expected but we appreciate you choosing us for your vehicle servicing. We hope you have a wonderful day! -Edward Freehart, General Manager
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 4,336 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.