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BMW
- Automotive
- Denver, CO
About this business
Location details
1040 S. Colorado Boulevard, Denver, CO, 80246, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | Closed |
Awful customer service I do not recommend buying any cars from this dealership. I got very condescending vibes from this place. I also got maintenance from here and the service was garbage.
Business response:
Rodney, I am sorry to hear your experience was not to your standards. Unfortunately you do not have many details in your review for me to understand what happened. If you have time to discuss further I can be reached at 303-759-0277. Thank you, Ed Freehart, GM.
Below Avg Service BMW Denver Downtown Service Department has the worst customer service in the industry. I called earlier in the week to scheduled a 9am service for my vehicle on Saturday. I told the scheduling rep I was commuting from Boulder for service and would need a loaner car during service so I would be able to run errands. I arrived at 9 am and was told I did not have a loaner car because my service did not qualify and they could not provide one for me. They claimed they changed their policy three weeks ago, althoug... read more
Business response:
Nathan, I am sorry to hear about your experience. Our loaner policy is in place to ensure that cars are available when needed. In the event there is service work which can be completed in 2 hours or less we expedite the service and take care of it immediately to save our customer?s multiple trips to our store and to ensure that loaners are available for service repairs that cannot be completed in such a timely manner. In special circumstances we will make cars available if needed as well. Please reach out to me directly at 3... read more
Worst car buying experience and no follow up Worst car buying experience I’ve ever had. They messed up the first contract, sent a courier to my employer 2 weeks after I left the dealership and lost that contract. Only found out when I attempted to make my first payment- a week prior to it being due. Multiple calls to dealership to remedy the situation weren’t returned. Had to drive to the dealership to sign a third contract and make my first payment at the dealership. However, that first payment was never sent to bmw finance... read more
Business response:
Mr. Cashman, I apologize for the mix-up here at my store. This is truly embarrassing and it goes without saying that it should not have happened. Please contact me directly to discuss further. I would like the opportunity to prove that this is not a typical situation at my store. I would like to offer you some complimentary service here to try and regain your faith. Thank you, Edward Freehart, GM, 303-759-0277
Worst experience ever Have bought about 10 new cars in the last 12 years and this was the worst experience ever, started with no response from Internet people so I dove 5 hours then having too get my second choose of cars because they could not find my first choose after said it was there, then being stuck in the dealer ship for almost 8 hours with no offer of lunch or anything just lift me sit there before I could get new car, then all of finance paper work were for the wrong car, and I prolbly left many voice mails with ma... read more
Business response:
Mr. Duncan, I apologize that your issue has yet to resolved. The service that you received from our center is certainly not acceptable and we have used you experience as a training tool within our organization as we strive to do far better than what you experienced. Unfortunately for you that only benefits our future clients. I?m sure that more can be done on our end to increase your satisfaction. Please reach out to me personally at your convenience. Jason D Crouse ? Used Car Manager (303)759-4646
Poor care Brought my car in for service, I have a GPS tracker that not only lets me know where the car is but how fast it went, harsh braking and warns about rapid accelerations etc. The times that the car was driven it had numerous rapid accelerations in a short distance as well as speeding. They obviously don't drive the customers car with care.
Business response:
We are sorry that you had a bad experience with us. We assure you that we handle every car that comes into our dealership as though it was our own.
Recall 16-071 Rec'd call stating that airbag was in and ready to be installed. Scheduled an appt(11:00am 8-31-17) and took the morning off from work. Arrived at 10:45 for service. ( keep in mind I live in Brighton) Tech came out at 11:45 to inform me that he does not have the part. Per invoice Brandon confirmed that part had arrived on 8-25-17.
Attention to Detail Lacking I bought a 2014 550 from BMW of Denver Downtown. A few days after buying it, found they had not done, or at least logged, an oil change before I took possession of the car. They did the oil change, but I had to bring it back and wait hours. They also had to order a key fob because it only had one. Both should have been taken care of before I bought the car. 9 weeks after buying the car, I'm still trying to get plates on it. BMW forgot to send motor vehicle a VIN verification because the vehicle wa... read more
Business response:
Hello, Todd. I?m sorry to see you had a bad experience at the dealership. Please contact me directly to see if we can somehow remedy this unfortunate situation. 303.753.0211 Edward Freehart, General Manager.
Had my car in for oil change, first service When I made the appointment I was told an oil change would take 90 minutes. 6 hours later my car was ready....!!! Not good
Business response:
Hello, Johann. I?m sorry to see you had a bad experience at the dealership. Please contact me directly to see if we can somehow remedy this unfortunate situation. 303.753.0211 Edward Freehart, General Manager.
No good Picked up my car on Friday after it was in the shop for days fixing an oil problem that should've been fixed two years ago when it was there ( two years ago they swore there was nothing wrong with it, but i continued to have to add a quart of oil every few hundred miles for the past two years ). I took the car home straight to my garage. The next time I drove it (Sunday) I noticed a significant dent in the left front body above the tire. It could have ONLY happened while at Murray motors I should've looked more close... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 4,336 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.