BMW

Very Happy 

on DealerRater

7 years ago

"excellent excellent excellent !!!" Every one from start to finish treated me like a valuable customer. With every thing that is going on in this world today, it was refreshing to see a business that really cares . It was a pleasure working with the team. Everyone I dealt with had a smile on their face and was very professional. Such a nice change. I would definitely recommend Ferman Mini/BMW to anyone. 

techdayna 

on DealerRater

7 years ago

"Excellent service " So impressed by this dealership’s service. This is my first BMW and I’m blown away at the difference in how service and staff can vary from dealerships and companies. Keep up the excellent service, this is how you keep customers coming back for sales and service 😋 

ray 

on DealerRater

7 years ago

"A great experience. " Everything was taken care of promptly and efficiently. Everyone was friendly and supportive and the communication regarding the progress of the repairs and servicing was first rate. Will definitely come back. 

betty_risner 

on DealerRater

7 years ago

"Very good service manager - Stephanie " Stephanie listened to what I was saying. She did not make me feel like I was an older woman, and what could I know?she answered my calls in a timely fashion. She also gave me frequent updates on how the troubleshooting was going on my car. I haven’t been this happy since my manager was Joe! So happy to have my car back & running correctly! ?? my BMW. 

info59 

on DealerRater

7 years ago

"Great service advisor " Cesar is always extremely helpful, he goes above and beyond to satisfy customers. He even got me a loaner so I could go shopping on Black Friday. 

Actress4hire 

on DealerRater

7 years ago

"Routine maintenance was anything but routine" Ferman BMW has maintained my car since I bought it in 2015. Nick is great. I said do what has to be done (I have maintenance paid for several more years) and they did the big checklist, changed wiper blades, did all kinds of little stuff (as well as the oil change it needed) and gave it back to me washed on the outside and vacuumed on the inside. I waited while service was done and it was pretty quick. 

Karray 

on DealerRater

7 years ago

"Purchase of a 2018 BMW " Gary Mack made the purchase of a new car a very pleasant experience. We were very happy with his knowledge of the vehicle and his ability to make sure of a smooth transaction.We will recommend him to anyone we know looking for a new or used BMW. Thanks again Gary. Ray&Karen 

batelyon 

on DealerRater

7 years ago

"Good service, but slow and expensive" They do a good job, but they had me waiting for 3 hours, and then they gave me a loaner to be able to work that day. The loaner was a nice touch, but I saw many people coming and getting done with their cars and my car was never done (I did have an appointment). Also, I called before to ask for the price of a service without giving my name and I got an estimate, but when I got there they told me it was twice that much. Not sure I want to go back, I might go to a different place next tim... read more

TOMKKS 

on DealerRater

7 years ago

"Just called with a question" Just called with a question but as usual they were very professional and friendly and answered my question fully. Always a pleasure to deal with Ferman MINI.