BMW

BLAKE.EISENHART 

on DealerRater

5 years ago

"John McDonald and the Thompson service team always do a..." John McDonald and the Thompson service team always do a great job at a very reasonable price. John knows I want to maintain my BMWs and he anticipates issues so we can address them before something goes wrong 

ap3352 

on DealerRater

5 years ago

"Alex in sales and Kyle in finance did a very professional..." Alex in sales and Kyle in finance did a very professional job. They were supportive and great to work with! Most pleasant car experience to date 

IZETTA.PHILLIPS 

on DealerRater

5 years ago

"The process felt rushed. I didn’t see the advertised..." The process felt rushed. I didn’t see the advertised leasing deals at all & what I walked away with was less than what I was shown and less than what I wanted. The person I worked with -Hezekiah- was great and informative but besides him I felt like I was in a bait & switch situation with The vehicle & terms of the lease. I would recommend only if a friend insisted on in-person dealership experience vs buying online. 

ER 

on DealerRater

5 years ago

"Exceptional staff, commitment to quality, customer..." Exceptional staff, commitment to quality, customer service and delivery. From the first interaction with a Sales Team, to Management and service, dealership goes above and beyond for its customers. 

MQGIULIANI 

on DealerRater

5 years ago

"The service and service team were terrific, however,..." The service and service team were terrific, however, waiting over 2 weeks for a part to come in is unacceptable. The job was done right but......... 

Greg 

on DealerRater

5 years ago

"Very attentive and professional. I would recommend..." Very attentive and professional. I would recommend Thompson to anyone. Unfortunately, I live too far away to make Thompson my regular service provider. However, when it is time to consider a new vehicle, I will be back. 

steven54 

on DealerRater

5 years ago

"Car returned unwashed, not vacuumed, very disappointed " The 2 different gentlemen who picked up and dropped off my vehicle were friendly and professional. However, when I went out at the end of the day to drive my vehicle home, I noted that the car had not been vacuumed, nor had it been washed. While the gentleman who picked up my car did indicate that the car wash was not working that day, my car was at Thompson for 3 days and certainly in that time the car could have been washed and vacuumed. One of the reasons I have le... read more

NMP801 

on DealerRater

5 years ago

"No one is going to take the time to write 25 words...." No one is going to take the time to write 25 words. That’s way too many words as a minimum. My experience was good and efficient. 

HONEY8196 

on DealerRater

5 years ago

"My car needed service. I called and they offered a next..." My car needed service. I called and they offered a next day appointment. Repairs were done promptly and service department communicated well. Very happy with this dealership and the service department. Would recommend this dealership.