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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
Just purchased another new 5 Series from BMW Of West Springfield. This dealership sets the standards for professionalism and courtesy. No one walks around bored and uncaring. There is a certain energy in the atmosphere at this dealership and this becomes quite apparent very early in the buying process. I would like to give special compliments to Justin and Jerome!
Had a deal with West Springfield dealership until I went with my son so he could buy a 14 4 series coupe. Transaction and communication went well until Jerome made his offer for the trade in value for son,s 07 3 series coupe. Jerome, in our opinion, low balled value of trade and refused to negotiate or move from his initial figure. He became defensive and refused to explain how he arrived at that figure and was defending his position without merit. Accused my son of calling him a liar and took the "take it or leave it" posit... read more
3RD TIME NOW - DROPPED MY CAR OFF FOR SERVICE AFTER MAKING AN APPOINTMENT ( A WEEK IN ADVANCE ), ONLY TO BE TOLD THE CAR HASN'T EVEN BEEN LOOKED AT YET. THEIR SERVICE IS GREAT... WHEN IT'S ACTUALLY PROVIDED. I'LL BE DRIVING THE EXTRA 30 MINUTES TO HARTFORD FROM NOW ON. THANKS ANYWAYS. START BY TRYING TO SCHEDULE WALK-INS.
Very poor follow through from the sales associate. Promises were made and not kept. Telephone calls were not returned after the sale was complete. I had questions that arose after a couple of days of driving my new BMW, which I emailed to the sales associate. He told me he would get me answers but never followed through. I would use this dealership again, but would choose a different sales associate.
Made an appoint for my 95 M3 for a no start issue, Took 5 hours to diagnose the car as a bad starter. Took 4 days for them to complete a starter install? seriously? It's a 4.7 hours of billable labor. They preformed a nice you need this and that and so forth. Then when I presented them a receipt that I had a starter purchased for this car from them they took consider amount of headache to get refunded the money for the part. When the car was returned they did not wash it nor did they remove the left over nuts under the hood ... read more
My first horrible experience was with Nicole in service. She was rude and disrespectful. Even though I made an appointment weeks in advance there was no loaner available and she asked me to wait out front 4 minutes for a rental. 25 minutes went by and no one from service did a thing despite my complaints. Finally the lot attendant got me a car to drive. I spoke with Kevin the GM and told him Nicole should not deal with the public. Two weeks later I returned to buy a pre owned 3 series and the sales person Jason detained me f... read more
I was somewhat happy with BMW of West Springfield from the only time I took my car in for service (under warranty.) I have to agree with some of the reviews here. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. I must have called them at least 20 times and left 3 messages over 2 weeks periods and never got a return phone call from them. I hope this was an isolated incident but I am not willing to go thru this again with BMW of West Springfield. They should figu... read more
I brought in my z4 to have a new head light installed. They informed me that it needed a whole fixture $2100.00. I had to hold off to discuss with the previous ouner. When I picked the car up bot head lamps did not work and the 2nd one was filled with water. They basicly blew me off and said they were not responcible. It worked when I gave it to them and did not when I picked it up. The person who is fixing said most likly they caused the problem but wont admit to it. Inturn I am screwed. Dont ever go there. They are a rip o... read more
THIS DEALERSHIP IS UNFIT TO SERVE WOMEN CLIENTELE This dealership is unfit to sell the nice cars they represent. On a saturday afternoon, I waited for close to an hour before anyone came to show me the car I had requested to test drive. In fact, I am pretty sure one of their client advisor turned down the receptionist's offer for him to help me purchase a new BMW when he saw me. A couple of weeks after my visit, the client advisor who finally helped me gave me a lease rate that was higher than market price. When I told him t... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.