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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
We brought our 1994 740i for transmission service. The lead tech locked the car for the night and the next morning forcefully turned the key in the door broke the lock and the plastic off of the key. Kevin said quote "your car your responsibility" and wanted to charge $700 to fix it. Also while the tech brought the car for a test drive, got a flat tire. Again, this time Patrick said "old tire not our responsibility it is $231 for a tire". We ended up taking the car from them with a flat still on the car as they wouldn't even... read more
WORST experience of my life! I bought a BMW from them and 3 payments into it the transmissions blows and they tell me the only thing they can do is offer to buy it back from me for wholesale MINUS the cost of the transmission and then roll all of the negative equity from the loan into a new loan for another car from them! I could not get the owners to call me back and no one in the place calls you back, I had to keep calling and leaving messages and then when I finally got a hold of someone, they tell you, "Oh, I was just ca... read more
I was having battery trouble. The service rep told me that it was because i don't drive my car far enough to work. I guess i live to close. The rep told me i was better off riding my bike to work. The only shining star at the bmw dealer is Mike Gauvin. He has gone out of his way to make the experience with the dealership better in every aspect from the sale to the service. So when i went to pick up my car after they had for three days i gave them back the present that they left me in the loaner underneath the passenger seat,... read more
Have brought my car in 3 times and have never been happy with. Setting up an appointment is next to impossible since the phone is never answered and voicemails never returned. Brought my car in once to have the drivers door window regulator replaced and was told it would be done by 5 pm that same day since it was a common problem and they had assured me the part was in stock. 5pm came around that same day and I still had not received a call so I called but of course no one picked up or returned my voicemail that day so my ca... read more
Buy your car here but go somewhere else for service. Unless you want to be told your car is fine to drive after the steering wheel lock sensor goes off and then have it break down in the middle of nowhere days later. I had to have my car towed to the dealership (I live in NH over an hour away) after it wouldn't start. I asked if I could get a loaner and they told me there were none available. It's been there for 5 days now and every time I call to find out the status of my vehicle I'm told they'll look into it and call me ba... read more
3 out of 4 less then good service experience visits. First, the door open/lock and emergency flashers buttons in center console by the shifter weren't working. Waited nearly 2 weeks to get an appointment and was told yes it's not working and I'd have to come back as they didn't have the part. Very common part for an 04 330xi as the service manager stated they replace a lot of them...nice, 2 60 mile round trips for me. Second, had a valve cover leak at 58k and still under extended warranty, $50 co-pay. Asked them to check the... read more
This dealership is the nearest one, so I have to go there for oil change. They always let me drop the car in the morning and make me pick it up when they call( 4-5 pm). WTF! 10 hr for just oil change! There is no loaner vehicle for oil change. So I have to make somebody to bring me. I think they just make people drop their car in the morning and start working. Then what is the point of appointment? Last time when I visit the dealership for the service, they left a scratch near the rear driver side door. I was quite sure it w... read more
In Mass. for college, and had to find a local dealer. This was the nearest. From my first service, never had a decent experience. The service appointment had to be three weeks in the future without a loaner vehicle. Employees were unfriendly and not very helpful. I had problems with my X5 and called about what the issue might be. I was told it was nothing and given an appointment a few weeks in the future. Took the car on a road trip and it broke down in the middle of nowhere. I was disappointed the dealer wasn't able to sch... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.