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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"Stay away go elsewhere" If I could I would give them zero stars. What a horrible dealership. I have never had an experience such as this. Take your business elsewhere. Here is my story. On November 13th, 2018 my wife and I stopped by this dealership because they had the best price on a BMW X5 on their website and on few other websites. We walked into the dealership and were greeted by salesman Ryan Leite. We sat down with Ryan and explained to him the X5 we were interested in. He told us that it was a loaner car and the car... read more
"Stay away from this dealership" From sales to service this dealership lacks professionalism and responsiveness. They are difficult to deal with and lack understanding of basic issues. Furthermore, their behavior during interactions on the phone and in person is appalling. I would never recommend this dealership or will advocate my colleagues to cancel all further dealings and 9i interactions with them.
"BMW disappointment" I purchased a new BMW from this dealership in August 2015 and had a very bad experience. Recently I contacted the BMW Genius because the connected apps (widgets etc.) are not working. They told me my subscription expired in April at 3 years. I explained that I purchased the car new at the end of August so the subscription should not be expired yet. The BMW response is 'take it up with the dealership'. This would be the same dealership that ripped me off when I bought the car. Very disappointing. This isn... read more
Horrible experience!! They have decent prices, but offer well below cash value on trades... even on other bmws. Refused to budge on price, much better deals/offers on same car at other bmw dealership.
I place a request to edmonds.com, Nermina Ibrahimovic set me back an email I try to schedule a time with her to contact her to discuss purchasing a BMW X1. She informed me she would be available after 6 p.m. I called and I left her a voice message she never returned back my phone call I sent five follow-up emails one each day for 5 consecutive days with no responses I tried two other phone calls during the same time and voice messages. no responses.
I own 2005 545i that I received a recall notice in October 2017for passenger airbag. I called to make an appt. and was told that my vehicle had 2 additional recalls-brake booster & battery cable. I was told that parts were on back order and I would be notified when in. December and I hadn't heard from Dealership so I called. I was told parts were in about 5 hr. job, would have my car back end of day., so I made an appointment. After my car had been there 5 hours I received a call that it wouldn't be ready same day that they ... read more
Our truck was brought in for service due to a check engine light. we knew what the problem was and asked for that issue to be fixed specifically. after being told we needed a second diagnostic test which proved nothing, they told us that we had a damaged engine. refused to perform work that was requested. we told that they needed to do "exploatory surgery" to determine what was wrong and that we needed 5,500.00 for a new engine. They were rude and extremely unprofessional throughout the who process. Manager even was bold eno... read more
I bought a pre-owned 2013 BMW 3 series active hybrid about 1.5years ago. Within that 1.5 years, the car had been in the dealer for more than 10 times for the same issues and it has never been fixed. it was great for the frist month, but afer that, it started slight shaking when it was idling and got worst everyday. Just got it back from dealer (10days in the shop). They told me that they needed to replace 4 tires so they could do a test drive so i did and hopefully they will solve the issue but disappointed. I will keep brin... read more
We recently ordered and bought an X5 from BMW of WS. We were saddled with Stephen King, one of the least helpful salespeople I have come across in a long time. He offered very little of his time, was very hard to get a hold of, and lied about available rebates to try and keep them for the dealership. He also offered very little vehicle info. His BMW Genius, Paulo, had to continually correct what little info he was providing. The best way to describe Steve is he comes across as the classic used car salesmen from an old movie.... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.