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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
My car was having trouble starting about a week ago. So I had it towed to this BMW dealership because it is the closest to me. I usually go to the BMW dealership in Shrewsbury. They told us that we would know what was wrong with it by Monday. I had it towed there on Friday. Monday came and went without a call. We had to chase them down on the phone and we were told there wasn't even a mechanic there to look at it. The next day, we were told that the car will be fixed by Wednesday morning. Meaning they didn't even look at it ... read more
Picture this. Off/on over the course of 18 months I showed my interest in a leftover, "new" 2014 335xi dealer exec car. Multiple times I initiated "negotiations" with Steve King (SK), resulting in this final response each time. "I need to check with Job". (Job is the GM) The result? Except for our last discussion, despite follow up emails and calls on my part, I would never hear back from SK (or Job). In October, several months after our last interaction ended, I had my 2011 335i in for service. I stopped by to talk to SK to... read more
I went to BMW of West Springfield in search on a used 2015 BMW 328 with a specific technology feature. The manager at the dealership told me there were not many vehicles with that feature so if I wanted that specific feature I would need to buy a new car and if I paid $2k more he would try to find a new car with that feature. I agreed and a few days later the salesperson contacted to tell me they found the car and could have it at the dealership in a few days. I agreed to buy the car although it had both interior and exterio... read more
In November 2015 I purchased a 2014 Audi RS5 convertible through BMW West Springfield. At the time of sale a full car report was pulled by BMW showing no problems or accidents on the car. They provided me with the original window sticker and stated, "this is everything the car has". I specifically asked if the car had the original Audi warranty. Since the car had under 15,000 miles, I was told yes. I requested a maintenance agreement from BMW. They stated I'd have to get it from Audi. To date, I've taken the car in for inspe... read more
10/13/15 ONE STAR REVIEW - BMW OF WEST SPRINGFIELD MA ?First to Review This is my first yelp review and I couldn't wait to post it - do NOT go to this dealer for service or you might be victimized like I was! I live in Connecticut and I phoned yesterday to set up an oil change appointment. Dan in service told me there was a $49 special (great price!). I made an appointment for 10:10 a.m. and told him I would be waiting - with my dog (he said it would be OK). When asked, he assured me "it would take between an hour and an hou... read more
Was reluctant to purchase this incidental insurance but sales person , tony lam , assured me that it covered everything because they actually order the parts ! Well 4 months into the new x5 I needed the insurance and guess what ? It wasn't covered !!!! I was totally lied to to get the sale ! Tony used the " misunderstanding " card when confronted with his words !
i made an offer for a car they accepted it and send the sale agreement and i put down a 3000$ deposit and a loan approved,, after that they went silent, no one calling me back or updating me...i was calling them and leaving voice mails with no response. my car was still online and you could make inquiries about it i threatened to call bmw north america if i don't get any response. this is when thwy replied tht the car is sold and they refunded me my deposit!!
I bought a pre owned 2011 X 5 from BMW West Springfield in March of this year. After several months of trying to like the car, I couldn't as it was too big for me. I had always owned 5 series sedans prior, but bought the X 5 to transport my grandchildren. So I decided to contact the sales manager who I did the deal with (Chris Hughes). He returned my original email, where I told him that I would like to try and do a deal on a pre owned 5 series, telling me he was on vacation. That was in August. After repeated emails, then c... read more
This has been by far the worst experience I've ever had dealing with a dealership in my life. I've recently visited to take a look at a used G35x where I was met by Robert Melendez. The car was not on the lot and he told me the reasoning behind this was because another employee took it home and would be in touch with me tomorrow to let me know what was going on with the car. The next day I waited for a call, and decided to reach out around 4pm and see what was going on. That is when I came in contact with Stephen King and to... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.