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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
I have been impressed by the beautiful atmosphere of the dealership, the friendly people, from the person at the desk, the salesperson and the manager. The dealership good selection of vehicles, and most important the staff is willingness to met the customers needs.
The ultimate buying experience at BMW of West Springfield. I had a 2006 Honda Accord standard to trade and fell in Love with 2011 BMW 535xi. Gualter helped me get a great price for my trade in and I took delivery of new 535xi. It was great to get a very professional client advisor with straight forward answers. I got great financing rates from BMW and Kim McInyre Business Manager made this purchase a great experience. I would definitely recommend this dealership for your next BMW purchase. Manager Norman Caruolo and the serv... read more
Gualter was a very helpful and knowlegable saleman.We were in the market for a 2011 3series bmw, he offerered various models and styles to select from ,including different financing options to fit our needs.I would definatly return for future purchases/leases to West Springfield BMW. Thank you, Dean Velodota
I have been a customer of BMW West Springfield since 2007. Anytime you deal with an issuse like a car you are going to have problems at some point. It is not the problem it is how it is handled that you care about. I got a great deal on my 2009 535xi from Grant. I waited a long time for the right car and the right price. Grant never tried to rush the situation he waited and got me what I wanted. He could have tried on mutiple occasions to try to sell me but did not. I would for sure buy another car there. On the service side... read more
I purchased a X-3 from this dealership about two and half years ago and have dealt with Patrick Higgins on most of my service related issues and he has been very professional and courteous. I have had a few issues with the X-3 and Patrick has provided me with a loaner car and phone calls to update me on the service that has been done. Overall, I would recommend this BMW Dealership to anyone and if you feel the need call on Patrick.
Quick, easy and excellent customer service. I walked in, all sales staff were busy, the sales manager jumped up, took us down to the types of vehicles we were interested in, we picked one, and left a deposit. Next day, over the phone we negotiated a price and took delivery.
I called BMW of West Springfield to service my 535I because I had a warning of my daytime running light. I called and talked with Nicole who said just bring it in and we will get you in and out. I called a bit later and left her a message I would be in earlier and the time. Upon my arrival, she took care of me immediately and also checked my tires and other stuff. I also inquired about a ski rack. She amazingly got the info and serviced my car while I waited and had a cup of coffee. They even washed and cleaned my rims and t... read more
I had a difficult problem with my ABS/DSC system. warning lights came on . Two sensors were replaced , and ultimately the abs computer had to be replaced. the work was done correctly and properly. The facility is only about a year old, with modern equipment with a well trained staff.I do not understand the previous ratings. My experiences with them have been just the opposite.
"Watch your back with this outfit! We brought our leased..." Watch your back with this outfit! We brought our leased vehicle back and turned it in. We got charged for two worn tires. The problem is we took the original tires off when we took delivery. They sat, in bags, in our garage until we put them back on when we returned the vehicle. We will never consider doing business with this dealer again!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.