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BMW
- Automotive
- West Springfield, MA
About this business
The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
"BMW M3 is pouring out oil from an oil pan leak and was..." BMW M3 is pouring out oil from an oil pan leak and was told I would have to wait 3 days for an appointment. The advisors and technicians are knowledgeable but the appointment scheduling is horrendous. Exactly why I don’t buy my cars from here and at this point I’ll drive the extra time down to another BMW dealership to get the appointment I need when an emergency arises.
"They will lie to your face. I specifically asked if a..." They will lie to your face. I specifically asked if a certain model had a feature at the base price, the Sales Manager Chris answered yes. This is the one question I asked him. I ended up deciding to get the BMW. Guess what? The one question I asked about DOES NOT come standard. He passed me off to another sales associate and she was forced to clean up his mess. She attempted to spin everything saying it's not standard and I should know that, then changed her tune an... read more
"They will lie to your face. I specifically asked if a..." They will lie to your face. I specifically asked if a certain model had a feature at the base price, the Sales Manager Chris answered yes. This is the one question I asked him. I ended up deciding to get the BMW. Guess what? The one question I asked about DOES NOT come standard. He passed me off to another sales associate and she was forced to clean up his mess. She attempted to spin everything saying it's not standard and I should know that, then changed her tune an... read more
"The whole thing which should be a very easy process just..." The whole thing which should be a very easy process just turned into a giant pain in the xxx that required to much time, returned the vehicle and undid the deal! I should have known from the level of care when we picked up the car the detail job was bad. The windshield wasn't even clean.
"Sloppy service work and poor customer service." Brought my M4 in for 10,000 mile service and check engine light came on within 80 miles. Emailed them and Erica said someone would contact me. Must have lost my number/email. Found loose engine components /engine trim cover askew upon opening hood. I am taking to another dealership to have checked out. Also contacting BMW USA Will never return
"Save yourself a ton of money and do not go here!! I..." Save yourself a ton of money and do not go here!! I brought my BMW here it’s nothing but a bunch of salesman and I actually waited to see what they were going to do with my car and they left it in the parking lot the whole entire time and then when I called and said something about the fact that my car hadn’t even been brought into the service bay to be looked at they then pulled in around mabye 20 minutes and brought it out washed and vacuumed and charge me $175 and w... read more
"Stay away from this dealership " Recently purchased a pre-owned vehicle from this Dealership. As an out of state buyer, they were helpful in setting up a deal. On the day of purchase they were quick to try and get the car sold. When the car was delivered, it was delivered without a key or an owner's manual. Also, it was found to have major cosmetic defects along the side rocker panels (multiple scratches that span the length of the panel), where were not appreciated on the day of sale. In order to get my additional key and ... read more
"This dealer are criminals" I bought a bmw 335xi from this dealer with 42k miles. Once they got my payment I literally left my review with them the following day as my car already had adaptive headlight errors, low tire errors, misfire in cylinder 5, car shuttering and stalling, ticking from the engine, interior seatbelt restraint broken, cigarette lighters not working and windows stop working periodically along with reverse tilt mirrors and then the saleswoman had the nerve to tell me how dare I leave a bad review as it mak... read more
"Buyers be aware....." BMW of West Springfield is arguably the worst dealership around when it comes to customer service. I not only bought my car couple of years ago, but brought one of my friends to buy a car from them too...only if I knew, what I know now i would have never done it... When it comes to asking a simple post sale document requested by state to register my car to see if they have paid taxes, I've been given a disastrous run around for last 7 days. Not sure whether they lost the documents or don't simply care ... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.