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BMW
- Automotive
- West Springfield, MA
About this business
Location details
1712 Riverdale St, West Springfield, MA, 01089, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
This dealership is a breath of fresh air. As we all know how buying a car can be. Had tested a variety of cars locally and saw they had a car I was interested in. It was worth the drive and glad I did it. Bryce was fantastic. Easy to talk with and felt he actually listened to all my questions and concerns and took care of them all. Byrce is professional and a class act. Thank you! P.S. Liked the follow up call after the car purchase.
Business response:
Thank you for taking the time to post kind words for BMW of West Springfield and Bryce. We appreciate your business and look forward to assisting with your future sales and service needs. Job Pimentel General Manager
The whole process was quick and easy. Even though we did not purchase a BMW, we were treated as if we purchased the most expensive one on the lot. Everyone was very nice and helpful, especially our sales guy Edwin. He worked hard to get us an even better price than we already had and to make sure the vehicle was up to our standards. I will definitely be returning to purchase my next vehicle from Edwin.
Business response:
Daniel, Thank you for taking the time to write a review about your recent experience with our dealership and Edwin. We greatly appreciate the feedback and your business. Job Pimentel General Manager
This dealership is by far the best BMW professional dealership around. Living in Connecticut, it is worth the trip up versus the Hartford BMW dealer. The level of professionalism and willingness to work with you is outstanding. I have visited the BMW dealer in Hartford a few times over the years and the level of arrogance there was insane! I found this dealer a highly approachable and professional staff. They were extremely easy to work with and listened to all of my needs for a new car.
I usually am not a fan of the whole buying a car experience as I find most of the sales people I run into are pushy and not genuinely concerned about my needs. I must say that the experience I had at Gengras BMW dealing with Bryce Piemonte was perfect. From the beginning I was able to express what I wanted in a vehicle and a price and they got the deal done with no haggles. One of the most professional and honest experiences I've had in buying a car! I look forward to dealing with them again when my wife is ready to trade in... read more
I recently purchased a new BMW and the experience was fun and rewarding. From the test drive to the drive event where I had competitors cars to drive right at the dealership to working on building my own vehicle and finally negotiating the purchase, I enjoyed the process. That is not something you often hear. Bryce was a great guide through the whole journey. I recommend him highly.
Business response:
Susan, Thank you so much for taking the time to write a review and for your kind words. We are thrilled that your experience was a positive one and we look forward to seeing you in the future for all of your sales and service needs. Please do not hesitate to contact us if we can be any assistance. Job N. Pimentel jpimentel@bmwwestspringfield.com General Manager
Being my first time buying a car, I was nervous and anxious. Upon speaking with Bryce in the phone and meeting him in person, my nerves were immediately settled. I felt comfortable and actually had fun buying my car! I know I got a great deal on my car too. I would do business again with Bryce and the pleasant, personable team at BMW West Springfield in a heartbeat!
When I first spoke to Bryce Piemonte on the phone, I thought he was a manager due to his professionalism. I explained that I had had a questionable experience with another dealership and asked if he could help me through the car buying process. Bryce is more than a salesperson, he is a consultant. He will go to bat for you, regardless of your needs and ensure that you have a great buying experience. The dealership has gone above and beyond to earn my repeat business. Aminder, in the business office, is a true professional. T... read more
Bryce Piemonte was by far the best salesman we've ever dealt with. He is very knowledgable, patient and a pleasure to work with. He made our experience very pleasant and really listened to what we were looking for without being pushy. This is our first BMW and after meeting Bryce and test driving a car we never entertained the idea of going to another dealership or looking at any other cars in a similar class. We would highly recommend Bryce to anyone looking to purchase an incredible car without the usual angst of working w... read more
Business response:
Mr. Piemonte, Thank you so much for your positive review. I am pleased that your experience especially your first with Gengras BMW was so pleasant. We look forward to a long relationship. Please do not hesitate to contact us if we can be of any assistance in the future. Job Pimentel General Manager
Edwin Torres, sales and Jerome Ballesteros, New Car Sales Manager demonstrated outstanding customer service, coupled with a friendly atmosphere. Best car buying experience EVER! Thanks Gengras BMW of West Springfield! And just to confirm the exceptional services, even after the sale: My son and I came in this afternoon for a car wash and while we were waiting, Christopher Hughs presented my son with a model figurine which created a memorable experience for the child as well. A very satisfied family, just wish I could take th... read more
Business response:
Thank you for the positive feedback on your recent purchase and service visits at BMW of West Springfield. We strive to exceed our client’s expectations and it certainly seems we have done so for your family. We look forward to a long future of servicing your family’s BMW needs, both in Sales and Service! Thank you again for the feedback! Chris Hughes
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.2 star rating with 900 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 11:00 a.m.