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BMW
- Automotive
- Norwood, MA
About this business
Location details
920 Boston Providence Tpke, Norwood, MA, 02062, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Out of Warranty Electrical Problem " My car is 8 years old and has about 176,000 miles on it, and recently developed an electrical problem. My trusted BMW independent mechanic recommended visiting a dealership for my electrical issue, so I took it to BMW Gallery of Norwood since they did two recalls for me in Fall 2018. Kaiser Rivera was my Service Advisor and he was great. He actually listened to my concerns, and what steps I had already taken to identify the problem, and made recommendations about how to prioritize the di... read more
Business response:
Hi Ted - Thanks for coming to BMW of Norwood! We are thrilled that Kaiser listened to your vehicle's history so that he could make the best recommendations for how to proceed. It's also great to hear that he was upfront about time and cost estimates so that there were no surprises. We appreciate your review and will be here to help for any of your future auto service needs. Have a wonderful week!
"car was towed and dropped off over the weekend" My customer service rep picked up my vmail and email over the weekend and handled everything flawlessly. Dan McDonald was in constant communication throughout the Sat night dropoff thru the Tuesday pickup.
Business response:
Hi Greg - We can't hope for better feedback than this! Thanks so much for coming to BMW of Norwood for all your auto service needs.
"Top notch service department. " Excellent service and quality lead by Stan Sooklal and Teresa Mullen. Highly recommend this location as the team in place is professional and will do their best to cater to your needs.
Business response:
We are delighted to earn your recommendation! It makes us so happy to hear that you can depend on our Service Team to take excellent care of your vehicle and keep you safe out on the roads. Thanks so much for supporting BMW of Norwood with a five star review!
"A little bit unconvenince. " Over my experience was good. Your dealer need to offer free car rental if customer’s car need to stay overnight for fixing. Nissan, Toyota and accura offer this.
Business response:
Thank you for posting about your service experience at BMW of Norwood. We do appreciate your feedback as well and will take it to heart moving forward. Have a wonderful day!
"BMW Gallery is extremely professional and courteous" Everyone at the dealership, from the individuals who greet you in the garage to the service personnel are terrific. They are respectful of your time and keep you informed every step of the way regarding the service required and cost.
Business response:
What a great review! We loved to hear that you are welcomed to our dealership and that our team keeps you updated about your service throughout the process. Thanks so much for coming to BMW of Norwood, we look forward to your next visit with us.
"Great job and excellent advisor" My BMW X5 was sent for maintenance and BMW recall fix. My new advisor Ali Kooros clearly explained all issues for maintenance and recall fix. He managed to scheduled the date, car rental and applied suitable discount/coupon to adjust the final cost. The technicians did an excellent job to bring back a car like renewed. I am very grateful for everything.
Business response:
Hi Jimmy - Thanks for trusting us with your BMW X5! It's great to hear that Ali explained all of the repairs necessary and got you set up with a rental vehicle. Most of all we are happy that your car is running smoothly. We appreciate you taking the time to write us a review!
"Very helpful " Carlos was very helpful. He answered all the questions I asked and I liked that he was corcerned about my safety I really appreciated it 🤙🏻
Business response:
We truly value our customers' safety and are delighted that this came through during your visit! Thank you so much for taking the time to leave us a review about Carlos. We look forward to your next visit with us.
"Tire replaced" Super friendly and very helpful and professional. Very happy with service provided. Will return for further work. Everyone was very pleasant to deal with issue we had.
Business response:
Thanks for coming to BMW of Norwood for your tire replacement! We are delighted that our team provided helpful, friendly service that earned your business. We look forward to assisting you in the future.
"Great service and prompt service" Experience was great; timely, professional, courteous. All the right things one hopes for when having one’s vehicle serviced. I would highly recommend this service center to friends and family members.
Business response:
"Timely, professional, courteous" - three words we love to hear! We are delighted that our team met your expectations and delivered a great service experience. We truly appreciate your recommendation and look forward to serving you again in the future.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,447 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.