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BMW
- Automotive
- Sherman Oaks, CA
About this business
Location details
5201 Van Nuys Blvd, Sherman Oaks, CA, 91401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
This review is way overdue. I bought my car back in November and everything was off to a good start until I heard my sale rep yelling at his fellow coworker talk about a hostile work environment. My brakes were making a noise, the car was moving to the side, and there was a broken piece on the rear bumper that I was advised verbally would be replaced by BMW. I left work early one day because I was given a date to retint the windows and drove in traffic to be told that the dealership set the wrong time. Then I was told to tak... read more
Business response:
Hello Ruby, Thank you for informing us of your concerns. Providing exceptional communication and professional assistance throughout our customers’ ownership of their vehicle is a top priority. It is concerning that we have not reached those high standards while working with you, and I truly apologize for the inconveniences and frustrations you have detailed. We take your feedback and happiness seriously, and I would like the opportunity to address your review with you in greater detail. At your convenience, please contact me... read more
Avoid this dealer at all cost... the Google reviews are very fake owner or whoever is he armen is a joke and a liar go else where!
Business response:
We are disappointed to learn that you had an unsatisfactory experience at our location and would appreciate the chance to learn how we can work towards a positive outcome. At your earliest convenience, please contact our Sales Manager, Miah Bradbury at 818-797-6827.
Worste experience... this dealer the sales (Hunter) people know nothing about they're inventory the sales manager armen very unprofessional in sweats misleading and stuttered when caught in many lies beware going to this dealer
Business response:
Hello, it is unfortunate to know your most recent visit was less than satisfactory. It is our priority to inform customers about our inventory in a professional manner and I apologize we fell short of that. Please reach out to me so we can discuss this further. Miah Bradbury 818-797-6827 Sales Manager
I bought here--twice--and have been coming here exclusively for years. I'm still largely satisfied with the service, but it appears the owner doesn't believe in mask-wearing. At least, that's all I can conclude. Several customers wore no masks, and several employees wore them incorrectly or barely at all; some didn't even bother to correct them when I walked up to deal directly with them. I won't be back.
Business response:
Hello, I regret to learn how you feel after your most recent experience with us. I would like the opportunity to talk about your experience in more detail. At your earliest convenience, please give me a call. Miah Bradbury 818-797-6827 Sales Manager
Called, left a msg for a service advisor to call me back, never called. Recalled multiple times to get through to a person to set up a service appt, finally able but unable to accommodate. Either short staffed, don't care attitude, or way too busy. Had been going there for 3 years to have my Z4 Roadster serviced. Changed dealerships for continued service.
Business response:
Hello Craig, Thank you for your business and feedback. Communication plays a large role in the exceptional experience we expect our team to deliver clients. It is unfortunate to learn we were not more accommodating when working with a longtime customer, and I truly apologize for the inconveniences you were caused. We value the opportunity to care for your Z4, and I would like the chance to convey this to you properly. Please contact me at 818-907-9995 and I will work to regain your business. I hope to speak with you soon. Se... read more
STAY CLEAR AWAY FROM THIS SHADY AND UNETHICAL DEALERSHIP! This is a fair warning for those considering giving business to this establishment. Whether buying new or used, I highly advise you to read all negative reviews before even thinking about stepping foot in the door. This is a lengthy review, but it's worth the read. After a few negotiations via email from an internet sale on a used vehicle, I agreed with a salesman for an out-the-door price. Chapter I: On the day to pick up the car, I had called three hours in advance ... read more
Sherman oaks BMW What a joke of a dealership!!!!! Avoid them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the salesman (bryan) how much i wanted to spend And that i wasn’t interested in financing the vehicle to wich he said ok later that day the (sales general manager) calls me and gives me a total price(remember) out the door price, I went back to the dealership 4 days later to close the deal, and told him i wanted to pay with either ... read more
Business response:
Hello Dibae, Thank you for your feedback. We want our clients to always enjoy a stress-free experience when working with our team. It is regrettable to learn we did not achieve that goal during your experience, and I apologize for any miscommunication or perceived lack of professionalism on our part. I understand you have decided not to pursue business with us and wish you the best of luck moving forward. If you feel as though I can be of any assistance in the future, please do not hesitate to contact me at 818-797-6827. Mia... read more
"Sherman oaks BMW What a joke of a dealership!!!!! Avoid..." Sherman oaks BMW What a joke of a dealership!!!!! Avoid them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the salesman (bryan) how much i wanted to spend And that i wasn’t interested in financing the vehicle to wich he said ok later that day the (sales general manager) calls me and gives me a total price(remember) out the door price, I went back to the dealership 4 days later... read more
Business response:
Hello Dibae, Thank you for your feedback. We want our clients to always enjoy a stress-free experience when working with our team. It is regrettable to learn we did not achieve that goal during your experience, and I apologize for any miscommunication or perceived lack of professionalism on our part. I understand you have decided not to pursue business with us and wish you the best of luck moving forward. If you feel as though I can be of any assistance in the future, please do not hesitate to contact me at 818-797-6827. Mia... read more
"Sherman oaks BMW What a joke of a dealership!!!!! Avoid..." Sherman oaks BMW What a joke of a dealership!!!!! Avoid them if possible. I went and looked at aX3 model that i had seen online, looked at it, drove it, And yes I did liked the vehicle, explain to the salesman (bryan) how much i wanted to spend And that i wasn’t interested in financing the vehicle to wich he said ok later that day the (sales general manager) calls me and gives me a total price(remember) out the door price, I went back to the dealership 4 days later... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,083 reviews.
When is BMW open?
BMW is closed now. It will open at 10:00 a.m.