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BMW
- Automotive
- Valencia, CA
About this business
Location details
23435 Valencia Blvd, Valencia, Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
THINK HARD BEFORE YOUR PURCHASE Think hard before you purchase. I purchased a new 2015, 604i M (beautiful and fun) car in March. Though my purchase experience was less than optimal (the sale person was more focused on his commission than my experience), it all ended up 'okay' (not great, but okay). Because of unexpected reasons associated with practicality, I needed to trade out for a like high-end X5 (also top notch, and very expensive). Here is where I encountered by GREAT surprise and extreme disappoint: > Though they wer... read more
Business response:
We deeply apologize for your negative experience at Vale. If you'd be willing, please contact our General Manager at (661) 200-9111 to ensure that your future dealings with us provide more positive results. We look forward to hearing from you soon.
Poor customer service after purchase We drove 2 hours to purchase our 2012 650i BMW convertible, based on the price quoted and the favorable reviews. Our experience during the purchase was very good, however after the purchase there has been no customer service. I had assumed the salesman was no longer employed there as I had not received a reply to any of my emails sent to him regarding some of the items that were promised during the sale. He answered almost immediately when we were in the purchasing process. It has now bee... read more
Problems after problems I bought a vehicle here at the beginning of November 2013. To keep things short and sweet I had nothing but a horrible time since the night I walked in there and made the purchase. First, always make sure you have acquired financing before leaving with the vehicle. I asked the salesman while my friend was with me multiple times about this and my concern with taking the car near closing on a Saturday evening. I was assured there were no issues after the credit check and within 3 days I was asked to pon... read more
Dishonest sales team and managers After much negotiation with them, I reached a deal over the phone for a CPO 2009 Z4. They told me that I had to go there and complete the deal by the next day or else the car was going to be shipped to another one of their dealerships. First lie. I work 1hr away from Valencia so I asked them one last time to check the interior and the whole car to make sure that there would not be anything about the car that would make me reject our agreed upon price and deal. They called me back and assured... read more
Lower end than you would expect out of BMW I bought a used Audi from this dealership, and while the overall price for the vehicle was "okay", my experience with them has been far from positive. The value offered for my trade-in was insulting, and for the car I did end up purchasing, I learned of an issue with the car within 1 week, yet was offered no help or thoughts on how to fix it. Add to that little details such as not being told about only having one set of keys, and they appeared to change the oil, but the light was on... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,332 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.