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BMW
- Automotive
- Valencia, CA
About this business
Location details
23435 Valencia Blvd, Valencia, Valencia, CA, 91355, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
Asked to Review by AutoNation BMW Valencia AutoNation sent me 3 emails asking me to review my purchase, so I'm doing it. Having confirmed our purchase details and scheduled an appointment to pick up the car, the purchase process took THREE hours. I own a Tesla Model S and completed the online purchase AND the pick-up/paperwork in a TOTAL of 20 minutes combined. The ridiculous process that includes waiting, multiple hand-signed paperwork, then a computer ink signature process, then an iPad based signing process was unbelievab... read more
Business response:
Hello Daren, thank you for the review. We regret to hear your vehicle is still having issues. Please call our General Manager at (888) 284-3140 so we can work to make this right. We look forward to hearing from you.
Truck purchase Very poor service. Purchase was made Aug 10th and I have yet to receive a copy of any paperwork relating to transaction
Business response:
Hi Theresa, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (888) 284-3140. We would appreciate the chance to turn your experience around.
Terrible Experience! My wife found a 2016 BMW X5 35d VIN# 5UXKS4C55G0N14789 listed on Valencia BMW and AutoNation websites for $39,408. We contacted Valencia BMW and reserved the vehicle due to the fact that vehicle was not ready for immediate delivery. After fw days, I was contacted by the sales person named Jim to let me know that the vehicle is ready for delivery. I requested and out the door price (OTD) so I can prepare a cashiers check and pay for the vehicle upon delivery. I received a text message with an image of a p... read more
Business response:
Hello Vincent, thank you for sharing all the details of your experience with us. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (888) 284-3140 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Once you buy they stop Caring about you. I wish I could give it 0 stara for how I've been treated here. They act nice and courteous when im there ready to buy , but as soon as I left I soon realized I was just another number and they could care less about what happens to me or my car. I was always skeptical of AutoNation but decided to give it a try, especially with their support in Breast Cancer. One of my friends who had Breast Cancer reccomended them. I bought a car there on a rainy day and my Salesman didn't even give me... read more
Business response:
Hi Lucas, we regret to hear that you are displeased with your recent experience with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (888) 284-3140 -- we hope to hear from you soon.
Valencia BMW One Salesman was rude and has the take it or leave it attitude!
Predatory Body Shop Partners The quick summary - I believed I could trust BMW and this trust was passed to the body shop the dealer sent my car for repair. BIG MISTAKE. The shop was a delight to work with until my car was determined a total-loss. After discussing with my attorney, I am filing a complaint to the board for several violations including: 1. Charging unauthorized fake or inflated fees (they say I gave authorization on the phone but NO charges were discussed) which my insurance will only pay a very small portion o... read more
I was sold a used car with undisclosed damage! I was looking for my first car, and saw a well-priced Mazda3 listed online for Valencia BMW. The car looked great when I first saw it and drove it, but when I took it to my mechanic, it turned out the car had significant($$$$) damage underneath it, AND the rear brakes were very worn down! This damage to the car was NOT disclosed to me prior to purchasing, which is extremely shady! Thankfully I was able to return the car in time to get my money back. I would strongly recommend NO... read more
Business response:
Hi Sarah, we appreciate you taking the time to respond. The staff at Valencia BMW take our reviews very seriously. If you are willing, please call our General Manager at (661) 200-9111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
BAD, BAD, BAD , Mazen Gharzeddine lied to my face , quoted wrongly , made me drive there for one hour and soon is i got there the price changed and now also suddenly they lost all the discount programs, just in 1 hour before i got there. . i am very disappointed with the way they handle me. Game they play was just sick to watch ! I am a buyer and have many BMW over last 12 years and shall not be treated this way , no one shall be treated like this. game they try to play on me was just sick to watch! Sep 8th 2018 Update got 4... read more
Business response:
Alex, we are deeply disappointed by your lackluster sales experience at Valencia BMW. If you would be willing to give us another chance in the future, please reach out to our General Manager at (661) 200-9111. We would appreciate the chance to turn your experience around.
Valencia BMW Service dept. The service representative advised me that they had no record of my car being serviced there, despite the fact that I produced 2 paid invoices and they had my information on file. I went in for 2 issues, one they over-charged for and the other they couldn't determine the cause for. I will not be returning to this dealership - I'll go back to Bob Smith BMW.
Business response:
We regret to hear that you are displeased with your recent experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 200-9111 to discuss what we can do to help.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,332 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.